Help! Were you on the Diamond Princess 5/21/04?
 

I just got off the phone with TravelGuard. They need a "Proof of
Reason" document from Princess concerning our trip delay in order to
process our claim. I didn't know the letter we received in our cabins
from the captain was as important as it is, and didn't keep it.

Does anyone here have that letter, and might you be able to scan it
and e-mail it to me so I can print it out for my claim?

Many TIA,
Sue

Help! Were you on the Diamond Princess 5/21/04?
 

SueBee wrote:

I just got off the phone with TravelGuard. They need a "Proof of
Reason" document from Princess concerning our trip delay in order to
process our claim. I didn't know the letter we received in our cabins
from the captain was as important as it is, and didn't keep it.

Does anyone here have that letter, and might you be able to scan it
and e-mail it to me so I can print it out for my claim?

Sue,

If no one here has it, you might check on cruise critics or call
Princess and see if they will give you a duplicate letter.

sue

Help! Were you on the Diamond Princess 5/21/04?
 

If no one here has it, you might check on cruise critics or call
Princess and see if they will give you a duplicate letter.

Thanks so much, Sue. Cruise Critics is a great resource!

I did call Princess; all they could fax me was a copy of Cruise Week's
Special Edition: "Despite Rumors, Diamond Princess O.K. After Docking
Accident." It was interesting; talking to the lady I got in Customer
Relations, she knew less about the pier crash than the people at
TravelGuard or American Airlines I talked to from the ship! :-)

Sue

Help! Were you on the Diamond Princess 5/21/04?
 

SueBee wrote:
If no one here has it, you might check on cruise critics or call
Princess and see if they will give you a duplicate letter.


Thanks so much, Sue. Cruise Critics is a great resource!

I did call Princess; all they could fax me was a copy of Cruise Week's
Special Edition: "Despite Rumors, Diamond Princess O.K. After Docking
Accident." It was interesting; talking to the lady I got in Customer
Relations, she knew less about the pier crash than the people at
TravelGuard or American Airlines I talked to from the ship! :-)

Have you been able to get a copy of the letter? I am not surprised about
Princess customer relations being useless.

sue

Help! Were you on the Diamond Princess 5/21/04?
 

--I could fax a copy to you; where are you located?

--
"Steamboat Ed" Haas : Just another fart in the
Hacking the Trailing Edge! : big Elevator of Life...
http://www.nmpproducts.com/intro.htm
---Decks a-wash in a sea of words---

Help! Were you on the Diamond Princess 5/21/04?
 

Sometimes the more they know, the more you ask. Therefore they "play" dumb!

"Sue and Kevin Mullen" wrote in message
...


SueBee wrote:
If no one here has it, you might check on cruise critics or call
Princess and see if they will give you a duplicate letter.


Thanks so much, Sue. Cruise Critics is a great resource!

I did call Princess; all they could fax me was a copy of Cruise Week's
Special Edition: "Despite Rumors, Diamond Princess O.K. After Docking
Accident." It was interesting; talking to the lady I got in Customer
Relations, she knew less about the pier crash than the people at
TravelGuard or American Airlines I talked to from the ship! :-)

Have you been able to get a copy of the letter? I am not surprised about
Princess customer relations being useless.

sue

Help! Were you on the Diamond Princess 5/21/04?
 

You know, obtaining this letter for my travel insurance has been the only thing
about this cruise that has left a bad taste. Despite the trouble with
embarkation and disembarkation it was a wonderful cruise!

I contacted Princess and they require that my travel agent (who is currently on
a cruise) request the letter in a specific format, and then Princess will send
the letter to my travel agent in two weeks or so. It seems to me that Princess
should have a letter ready to go in this type of circumstance.

Considering I was not let off the ship until after 5PM, I feel asking for this
letter for my travel insurance claim is a very small request.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~
Cricket in the California Desert
TDC Nurse to all Disney Creatures and their guests
Diamond Princess, 5/04 Alaska
Diamond Princess, 9/04 Mexico
Island Princess, 3/05 Hawaii

Help! Were you on the Diamond Princess 5/21/04?
 

You are very kind! Someone on another board scanned their
letter into a PDF form and e-mailed it to me. So I'm now
set.

Thanks so much!

Sue

steamer wrote in message
--I could fax a copy to you; where are you located?