nobody wrote:

mtravelkay wrote:

The computer rebooks everyone for the next flight to the destination.

Why then do airlines have large departments that do just that ? It isn't
*that* easy.

Large departments?
Are you saying that when they cancel a flight, they have people go
manually through the reservations of each passenger. Well, judging from
past experience, they aren't doing a good job of it


1. Read original bp
2. check for available flights on this airline
3. if no flight available, book flight on other carrer
4. print ticket with endorsement to other airline
5. eject ticket


#3 is the big issue here. Airlines will try to have pax just accept that there
are no flights until 3 days from now and pay his own hotel.

If it is a weather delay, than passengers should be doing this. There is
no reason for airlines to compensate people for weather problems and
keep prices down. I remember the Airline episode where everyone wanted
to be taken care of due to the Eastern power outage.

Then they will
negotiate with pax what he gets depends on how strong the pax's arguments are
to uphold his "rights".

Again, this would require to have the airline put on paper the types of rules
they usually leave up to station supervisors' judgement.

The "rules" are on paper.

On "Airline", there was this episode about the blackouts, and how the WN staff
at chicago had been told that pax coming in by bus had been told they would
not connect and be rtesponsible for hotel, but all the pax had been told the
opposite by wn staff at detroit. Computers can't resolve this.


They got the hotel rooms as I recall.
The computer would have not promised them the rooms in the first place
as this was not something that should have been covered by the Airline.

I thought the Airline episode with the toddler occurred at the gate
checkin desk. The solution is simple, unless the child appears to be an
infant charge the fare.


nop, it occured at check-in counter, and then at WN offices "in the middle".
Same with the overweight guy.

But... They both oculd have easily checked in at home, with a kioask, or
other method (Travel Agent?). Getting BPs from someplace other than the
ticket counter isn't something knew.