"Linda Hardy" wrote in message
...

It's unclear to me from your posting who cancelled the booking. They
apparently said in their email they weren't taking any more bookings, but
did this apply before or after you made yours? You say however that you
cancelled the booking, if that was the case their terms state that they have
a 10% NON REFUNDABLE deposit.

If they didn't accept your booking, obviously they should have refunded your
money or not processed the transaction. If that be the case you can go to
your credit card provider and ask them to reverse the transaction. If
however you cancelled it would appear you are not entitled to a refund.

Regards

David Bennetts