Am 20.03.2012 21:14, schrieb Jake:
[snip]
Additional advice on how to proceed would be appreciated.

That's their standard procedure. You won't see money until you sue them.
In Germany there are no even companies, which sue airlines on their own
risk for a commission (about 25%).

Like:

http://fairplane.net
http://www.flightright.de/

Don't know, if they can sue for non germans.

Josef