If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
American Airlines AADVANTAGE program a SCAM.
ATTENTION ALL AADVANTAGE MEMBERS AND ANYONE PLANNING TO FLY WITH
AMERICAN AIRLINES! American Airlines deleted 72,951 miles from my AAdvantage account! American Airlines' AAdvantage program is a scam. The American Airline Slogan "WE CARE" is a joke. Read the fine print on the present AAdvantage program website--it gives American Airlines the liberty of changing its promotions whenever it pleases and scam its customers. When you contact Customer Support for assistance--your comments will be ignored. There is no advantage to flying on American Airlines and the company certainly doesn't care about its customers. I am a senior citizen. I managed to collect 72,951 miles of frequent flyer mile credit in my AAdvantage account. To do this, there were many times that I chose to fly with American Airlines when their price wasn't the lowest one available and their flight times weren't the most convenient. I thought these "sacrifices" were worth it to fly with an airline company that cared about it customers and I watched my AAdvantage account grow with great anticipation of the vacation that I would be able to take one day as my reward for being a dedicated customer. My health prevented me from doing any traveling for a few years and I stopped logging into the American Airlines website but my wife continued to collect AAdvantage miles and we would talk about where we would go once she "caught up" with my AAdvantage miles. This October, we decided to finally take our dream vacation together. I checked out all the American Airline vacation packages and we picked out our favorite. To my surprise, when I logged into my AAdvantage account, all my miles were gone! All 72,951 miles had been deleted! Certainly, I thought, there must be some mistake. Couple years ago, the AAdvantage web site was modified and it clearly stated that the miles credit would not expire. Now I find out that AAdvantage deleted all my mileage credit without giving me any notice or warnings. When I emailed Customer Support for assistance, they sent me a form response letter stating that the terms and conditions of the Advantage program had changed and my account had fallen victim to a newer policy where miles expire after a certain period of inactivity. No one wanted to hear why there was inactivity. No one cared about my story. The policy was clear, Customer Support said, and my miles would not be reinstated. According to Customer Support, American Airlines reserved the right to change their program's terms and conditions at any time without notice or warning to its members. Customer Support suggested that I start collecting miles all over again in their "new and improved" program. I am so disappointed and frustrated. I am posting my experience to warn everyone else who is collecting AAdvantage miles or is considering collecting AAdvantage miles. The miles are illusionary. They can be deleted by American Airlines at any moment without any prior notice. Under the guise of protecting users' personal information, American Airlines reserves the right to change its AAdvantage terms and conditions AT ANY TIME. You could have 72,951 miles in your account one day and ZERO miles the next. I am convinced that the AAdvantage program is a scam. Here is the language from the American Airlines website: "Thank you for visiting the American Airlines web site titled "aa.com" (the "Site"). In return for gaining access to the Site and using it, you agree to be bound by the following Agreement without limitation or qualification, so please carefully review this Agreement before proceeding. If you do not intend to be legally bound by these terms and conditions, do not access and use the Site. American Airlines reserves the right to change this Agreement and to make changes to any of the products or programs described in the Site at any time without notice or liability. Any such revisions are prospectively binding on you and therefore you should periodically visit this page when you use the Site to review the then current Agreement that binds you. American Airlines also reserves the right in its sole and unfettered discretion to deny you access to the Site at any time." |
#2
|
|||
|
|||
American Airlines AADVANTAGE program a SCAM.
So you never logged on it the last 3 years and saw the expiration date?
Grant wrote: ATTENTION ALL AADVANTAGE MEMBERS AND ANYONE PLANNING TO FLY WITH AMERICAN AIRLINES! American Airlines deleted 72,951 miles from my AAdvantage account! American Airlines' AAdvantage program is a scam. |
#3
|
|||
|
|||
American Airlines AADVANTAGE program a SCAM.
"Grant" wrote in message om... Certainly, I thought, there must be some mistake. Couple years ago, the AAdvantage web site was modified and it clearly stated that the miles credit would not expire. Now I find out that AAdvantage deleted all my mileage credit without giving me any notice or warnings. Sorry to hear about you losing your miles. When the policy changed about 8 or 10 years ago, I received multiple notices of the "3 year rule" with my AAdvantage statements and as a separate mailing. Most mileage plans changed to a similar policy at the same time, and it got a lot of media attention. So it's not like the rules got changed suddenly and secretly in the dead of night. Also, any miles accumulated prior to the change still do not expire. So if you lost *all* of your miles, this means they were earned after the new rules were already in effect, so in your case nothing changed. Under the guise of protecting users' personal information, American Airlines reserves the right to change its AAdvantage terms and conditions AT ANY TIME. Well, your "fine print" is different than mine. My fine print says with 6 month's notice. Here is the language from the American Airlines website: "Thank you for visiting the American Airlines web site titled "aa.com" (the "Site"). In return for gaining access to the Site and using it, you agree to be bound by the following Agreement without limitation or qualification, so please carefully review this Agreement before proceeding. What you quote is the terms of use for the aa.com website. This has nothing to do with the rules of the AAdvantage program. Again, sorry about your experience, but the rules are clearly stated, expiring miles are shown on your statement, the airlines usually send a "reminder" that some of your miles are about to expire, and based on your narrative, there was NO change to the rules. So how, exactly, is this a "scam"? Ken Ishiguro |
#4
|
|||
|
|||
American Airlines AADVANTAGE program (NOT) a SCAM.
You misunderstood. The rules clearly state that if you don't have any activity in 3 years, the miles will expire. As long as you have some kind of mileage activity (plus or minus), you can keep all of the miles. |
#5
|
|||
|
|||
American Airlines AADVANTAGE program a SCAM.
|
#7
|
|||
|
|||
American Airlines AADVANTAGE program a SCAM.
In article ,
mrraveltay wrote: Why does it suck. Originally, miles expired. For the past few years, it hass been widely publicized they expire if there is no activity in and out of the account for 3 years. EVERY statement gives you the expiration date of your miles. Additionally, you can see this when you view your miles online. He might try calling customer service and explaining his health problems. The rules are VERY clear. Although I understand that notice was provided about the expiration, it seems pretty lousy that miles expire in the first place. People should be able to accumulate as many miles as they want. Not use with American's program, but with other airlines' frequent flyer programs too. Until that happens, I will never participate in a frequent flyer program from any airline. There are just too many hoops and conditions to deal with to get the miles. I think it is more frugal to go with the lowest priced fare when booking airline tickets. |
#8
|
|||
|
|||
American Airlines AADVANTAGE program a SCAM.
GET OVER IT ASSHOLE....GET A LIFE
|
#9
|
|||
|
|||
American Airlines AADVANTAGE program a SCAM.
I am the original poster and I would like to reply to Mr. Ken
Ishiguro's comments. I have no incentive to tell anything other than the truth--I am an innocent customer who was harmed by American Airlines business tactics and I want to warn other customers. Mr. Ishiguro, as well as some of the other posters, on the other hand, are probably either American Airlines employees or work for a public relations company hired by American Airlines. In response to Mr. Ishiguro's comments… 1) Mr. Ishiguro said that multiple announcements were made when the program policy changed 8-10 years ago. Perhaps that is the case, but I was not an AAdvantage member at that time and did not receive or hear about such announcements. I became a member about 7 years ago and started collecting miles thereafter. In September 2001, after the 9-11 tragedy, I specifically went to the AAdvantage terms and conditions webpage to see if the miles expired after a certain time, and I read, at that time, that AAdvanatage was instituting a policy that the miles would not expire. The policy that Mr. Ishiguro is referring to, that miles expire after three years of inactivity, was instituted sometime between September 2001 (when I last read the terms and conditions before my mileage was deleted) and now. As the AAdvantage terms and conditions state, American Airlines has reserved the right to change the AAdvantage program's terms and conditions AT ANY TIME without notice to their members. My experience is an example of how American Airlines can use this right to scam their customers. What the rules are TODAY may not be the rules TOMORROW, let alone next week or next month or when you want to use your miles. For example, AT ANY TIME American Airlines can institute a new rule that states that if you don't have any activity after 3 months, the miles will expire. Other customers will be scammed like I was. 2) Mr. Ishiguro said that the fine print states that American Airlines can change its AAdvantage terms and conditions with 6 month's notice--not at any time as I quoted. Please take a closer look at that fine print, which is on http://www.aa.com/content/AAdvantage...nditions.jhtml. Under AAdvantage Award Conditions, it states American Airlines reserves the right to "END the AAdvantage program" with six months notice--but the first line of this section states that American Airlines "MAY CHANGE the AAdvantage program rules, regulations … AT ANY TIME." This is what I think customers are not aware of. 3) Mr. Ishiguro said that airlines generally send a reminder that miles will expire. I did not receive any such reminder and I am sure of that. The e-mail account statements that I was receiving from AAdvantage did not indicate any expiration date for the mileage. I did not find out that AAdvantage had instituted a new three-year rule until I contacted American Airlines to find out why all my miles had been deleted. I do see that new online AAdvantage account webpages do allow users to, after multiple click-throughs, eventually find such information--perhaps this change was made because customers, like myself, complained. |
#10
|
|||
|
|||
American Airlines AADVANTAGE program (NOT) a SCAM.
I am the original poster. In response to mrraveltay's comments, sir,
I did not misunderstand. My point is that American Airlines keeps CHANGING its policies. Yes, now the rules state that if you don't have activity in three years, the miles expire. But, in September 2001, after the 9-11 tragedy, I specifically went to the AAdvantage terms and conditions webpage to see if the miles expired after a certain time, and I read, at that time, that AAdvanatage was instituting a policy that the miles would not expire. The policy that mrraveltay is referring to, that miles expire after three years of inactivity, was instituted sometime between September 2001 (when I last read the terms and conditions before my mileage was deleted) and now. As the AAdvantage terms and conditions state, American Airlines has reserved the right to change the AAdvantage program's terms and conditions AT ANY TIME without notice to their members. My experience is an example of how American Airlines can use this right to scam their customers. What the rules are TODAY may not be the rules TOMORROW, let alone next week or next month or when you want to use your miles. For example, AT ANY TIME American Airlines can institute a new rule that states that if you don't have any activity after 3 months, the miles will expire. Other customers will be scammed like I was. |
|
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Airline Ticket Consolidators and Bucket Shops FAQ | Edward Hasbrouck | Air travel | 0 | December 15th, 2003 09:48 AM |
American Airlines latest Sweepstakes | None | Air travel | 0 | November 21st, 2003 09:31 PM |
Airline Ticket Consolidators and Bucket Shops FAQ | Edward Hasbrouck | Air travel | 0 | November 9th, 2003 09:09 AM |
Airline Ticket Consolidators and Bucket Shops FAQ | Edward Hasbrouck | Air travel | 0 | October 10th, 2003 09:44 AM |