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Lost Luggage - Qantas
Went on QF Sydney to Cairns but on its Sydney-Narita flight. Of 2 checked bags, one continued to Japan. At Cairns lost luggage desk, I am told that no claim is payable unless luggage is not returned in 24 hours. And what of my basic needs? "Sorry, 24 hours before any allowance is paid". Bag returned from Japan following morning and delivered to hotel though, after few more calls and stern negotiations, QF agreed to pay AUD60 for toiletries and underwear. "Receipts please before claim is paid". Is this how airlines treat PAX with lost luggage? PS |
#2
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Lost Luggage - Qantas
PS wrote:
At Cairns lost luggage desk, I am told that no claim is payable unless luggage is not returned in 24 hours. And what of my basic needs? "Sorry, 24 hours before any allowance is paid". When I've had luggage delayed, I was offered a kit with toiletries, underpants and T-shirt. They had mens and women's kits. That was B.A. and ... I forget. Maybe they are not so helpful on domestic flights. Bag returned from Japan following morning and delivered to hotel though, after few more calls and stern negotiations, QF agreed to pay AUD60 for toiletries and underwear. "Receipts please before claim is paid". Maybe they picked you as an opportunistic money-grabber. Is that how you came across? $60 sounds generous to me. If they set a precedent of compensation for inconvenience, it puts up all out ticket prices. Most people here would know not to leave anything important in checked bags. Delays are too common. |
#3
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Lost Luggage - Qantas
On Sat, 20 Dec 2003 22:17:15 +1100, "PS"
wrote: Went on QF Sydney to Cairns but on its Sydney-Narita flight. Of 2 checked bags, one continued to Japan. At Cairns lost luggage desk, I am told that no claim is payable unless luggage is not returned in 24 hours. And what of my basic needs? "Sorry, 24 hours before any allowance is paid". Bag returned from Japan following morning and delivered to hotel though, after few more calls and stern negotiations, QF agreed to pay AUD60 for toiletries and underwear. "Receipts please before claim is paid". Is this how airlines treat PAX with lost luggage? When you are dealing wih thousands of pieces of luggage from thousands of passengers across hundreds of passengers, baggage is bound to go astray sometimes. So no fault to the carrier there, it happens, it is something they try to avoid, but sometimes it just happens. Getting to your specific case, everyone who travels reasonably often knows that you carry enough for a couple of days in your carry-ons. Tha is, a couple of days worth of underwear, change of clothing ALL prescription medication, and so on. Enough to get you by if they lose it for a few days sort of thing. In your case, I do not know if you are a frequent traveller or not. BUT, given the continual jokes about airlines "checking you in to London, and your bags to Buenos Aires" (or similiar) I would expect EVERYONE to know that you do not rely on your checked baggage for your first 24 hours after arrival. Heck, my 85 year old grand-mother just confirmed this to me without any prompting, and she has never been outside of Australia! I would say you were extremely lucky to get the $A60. I would not have paid it if I was the QF person handling it. You got your bag back the next day, what was the problem? Dave ===== NSW Rural Fire Service - become a volunteer today. http://www.rfs.nsw.gov.au/ |
#4
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Lost Luggage - Qantas
The reason is simple. Passengers want price over service. you get what you
pay for. Jeff "PS" wrote in message u... Went on QF Sydney to Cairns but on its Sydney-Narita flight. Of 2 checked bags, one continued to Japan. At Cairns lost luggage desk, I am told that no claim is payable unless luggage is not returned in 24 hours. And what of my basic needs? "Sorry, 24 hours before any allowance is paid". Bag returned from Japan following morning and delivered to hotel though, after few more calls and stern negotiations, QF agreed to pay AUD60 for toiletries and underwear. "Receipts please before claim is paid". Is this how airlines treat PAX with lost luggage? PS |
#5
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Lost Luggage - Qantas
Dave Proctor wrote in message . ..
On Sat, 20 Dec 2003 22:17:15 +1100, "PS" wrote: When you are dealing wih thousands of pieces of luggage from thousands of passengers across hundreds of passengers, baggage is bound to go astray sometimes. So no fault to the carrier there, it happens, it is something they try to avoid, but sometimes it just happens. A very naive thing to say, with my close to 30 years at QF in passenger handling and several years in MHL and i am absolutely certain that a bag has never levitated off the belt and into a container under it own steam. It was loaded there by an employee or agent of the airline. Getting to your specific case, everyone who travels reasonably often knows that you carry enough for a couple of days in your carry-ons. Tha is, a couple of days worth of underwear, change of clothing ALL prescription medication, and so on. Enough to get you by if they lose it for a few days sort of thing. Fair comment, but don't forget we're talking about the traveling public here not Albert Einstein. In your case, I do not know if you are a frequent traveller or not. BUT, given the continual jokes about airlines "checking you in to London, and your bags to Buenos Aires" (or similar) I would expect EVERYONE to know that you do not rely on your checked baggage for your first 24 hours after arrival. Refer to above comment confirmed this to me without any prompting, and she has never been outside of Australia! I would say you were extremely lucky to get the $A60. I would not have paid it if I was the QF person handling it. You got your bag back the next day, what was the problem? It's been a few years since i've taken early retirement and maybe things have changed a bit, we had a sliding scale depending on class of travel and unlike you we tended to look at the bigger picture, 60 dollars is a pittances and after losing his bag and then arguing over a few bucks its a sure receipt for losing a customer Cheers Ed Bridgetown WA Dave ===== NSW Rural Fire Service - become a volunteer today. http://www.rfs.nsw.gov.au/ |
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Lost Luggage - Qantas
In article , Dave Proctor
wrote: Getting to your specific case, everyone who travels reasonably often knows that you carry enough for a couple of days in your carry-ons. That's what I was going to say. In your case, I do not know if you are a frequent traveller or not. BUT, given the continual jokes about airlines "checking you in to London, and your bags to Buenos Aires" (or similiar) I would expect EVERYONE to know that you do not rely on your checked baggage for your first 24 hours after arrival. Heck, my 85 year old grand-mother just confirmed this to me without any prompting, and she has never been outside of Australia! Recently, a friend flew from SNA-SJC and her luggage went to Narita. -- _Deirdre http://deirdre.net "Dogs may have kept us company on the hunt, but it was the cats who insisted we invent houses and discover fire." -- Khiem Tran |
#7
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Lost Luggage - Qantas
On Sat, 20 Dec 2003 22:17:15 +1100 in rec.travel.air, "PS"
wrote: Is this how airlines treat PAX with lost luggage? it is when they have a monopoly in an area... |
#8
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Lost Luggage - Qantas
On Sun, 21 Dec 2003 04:43:15 +1100, Dave Proctor
wrote: everyone who travels reasonably often knows that you carry enough for a couple of days in your carry-ons. Tha is, a couple of days worth of underwear, change of clothing ALL prescription medication, and so on. Enough to get you by if they lose it for a few days sort of thing. Say what? No wonder the overheads are so full. In 20 years of probably 50-100K per year, only once did I need to go out and buy clothes. That was about a 24 hour separation. (Which reminds me, why are all-cotton shirts so hard to find in Edinburgh?) I do carry any critical medicines, and enough work stuff that I can perform competently but not perfectly. If possible, I also avoid the last flight of the day. |
#9
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Lost Luggage - Qantas
On Sun, 21 Dec 2003 16:48:51 GMT, Dick Locke
wrote: On Sun, 21 Dec 2003 04:43:15 +1100, Dave Proctor wrote: everyone who travels reasonably often knows that you carry enough for a couple of days in your carry-ons. Tha is, a couple of days worth of underwear, change of clothing ALL prescription medication, and so on. Enough to get you by if they lose it for a few days sort of thing. Say what? No wonder the overheads are so full. In 20 years of probably 50-100K per year, only once did I need to go out and buy clothes. That was about a 24 hour separation. Why would a single carry-on bag for every passenger fill up the overheads? I carry the same bag on with me all the time, no matter where I fly. I find it is the same as everyone else on QF and BA, but is signifigantly less than what everyone else is carrying on AA. Dave ===== NSW Rural Fire Service - become a volunteer today. http://www.rfs.nsw.gov.au/ |
#10
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Lost Luggage - Qantas
On Sun, 21 Dec 2003 00:12:48 -0900,
(Dennis P. Harris) wrote: On Sat, 20 Dec 2003 22:17:15 +1100 in rec.travel.air, "PS" wrote: Is this how airlines treat PAX with lost luggage? it is when they have a monopoly in an area... Wota pity that QF ar not a "monopoly" in Australia. Dave ===== NSW Rural Fire Service - become a volunteer today. http://www.rfs.nsw.gov.au/ |
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