Carnival Triumph cruise

September 21, 2003

To: Bob Dickinson
President and CEO of Carnival Cruise Lines


Dear Mr. Dickinson,

Before you file this letter with the other letters that arrive
complaining and asking for a free cruise because the coffee was too
hot, please take the time to read as this is not in that category. I
would like to advise you of a very dangerous and negligent situation
that took place on your cruise ship, The Carnival Triumph, on the
morning of 9/20/03, which, by the way, was almost a perfect cruise.
On the day before disembarking from the ship our cruise director,
John, held an important, can't miss meeting that had to do with
Carnival trying out something new. He asked for a show of hands of the
people who wanted to disembark earlier the next day, thereby leaving
their luggage in their room and bringing it down themselves between
7:15-8:45 A.M. to exit the ship. A very large portion of people
raised their hands requesting this.
The next day people began leaving their rooms before 7:15 and started
to proceed downstairs with all their luggage in hand. Imagine if you
will over 1000 people descending to the one exit, with elevators
stopping along the way picking up people and bringing them down,
people trying to navigate the stairs with little luck, people trying
to walk "upstream" back to their rooms for whatever reason. There
were people climbing on top and over the cases, an assortment of
handicapped people that were literally trapped, some people with some
type of hysteria due to closeness and lastly the poor children that
were being dragged by their parents.
I doubt that you could have had prior knowledge of this horrendous
incident and given your approval without first trying to use the crew
to experiment instead of your passengers.
The person that approved of this cattle like exit should, at the very
least, be fired and never allowed to be able to work in the cruise
industry again.
I am very sorry but this act of gross negligence can not be
overlooked by my fiancée and myself. Having been on prior cruises on
your ships we have decided that this will be our last cruise with
Carnival for a long time and maybe forever.
Lastly, I beg of you to consider the number of people that were
affected by this incident and please correct it.

In article , Helen
wrote:

The person that approved of this cattle like exit should, at the very
least, be fired and never allowed to be able to work in the cruise
industry again.

I mentioned a few months ago that my sister and brother-in-law
experienced a similiar debarkation on the Carnival Victory in July. The
upshot was that this is a new Carnival idea which might be an attempt
to save money on longshoremans rates.

It does not sound like a good idea from your description of it and my
brother-in-laws report.

--
Charles

This do it yourself debarkation is not new at all. Carnival has been doing
this on the Triumph for a while. My guess is that people complain a lot
about the slowness of debarkation, and this is one way to get impatient
people off the ship quickly.

Personally, I don't understand why people are in a hurry to end a vacation,
but that's just me, I guess.
--
Alan Rosenbaum
Independent Cruise Specialist
CruiseOne
www.cruiseone.com/arosenbaum

"Helen" wrote in message
om...
September 21, 2003

To: Bob Dickinson
President and CEO of Carnival Cruise Lines


Dear Mr. Dickinson,

Before you file this letter with the other letters that arrive
complaining and asking for a free cruise because the coffee was too
hot, please take the time to read as this is not in that category. I
would like to advise you of a very dangerous and negligent situation
that took place on your cruise ship, The Carnival Triumph, on the
morning of 9/20/03, which, by the way, was almost a perfect cruise.
On the day before disembarking from the ship our cruise director,
John, held an important, can't miss meeting that had to do with
Carnival trying out something new. He asked for a show of hands of the
people who wanted to disembark earlier the next day, thereby leaving
their luggage in their room and bringing it down themselves between
7:15-8:45 A.M. to exit the ship. A very large portion of people
raised their hands requesting this.
The next day people began leaving their rooms before 7:15 and started
to proceed downstairs with all their luggage in hand. Imagine if you
will over 1000 people descending to the one exit, with elevators
stopping along the way picking up people and bringing them down,
people trying to navigate the stairs with little luck, people trying
to walk "upstream" back to their rooms for whatever reason. There
were people climbing on top and over the cases, an assortment of
handicapped people that were literally trapped, some people with some
type of hysteria due to closeness and lastly the poor children that
were being dragged by their parents.
I doubt that you could have had prior knowledge of this horrendous
incident and given your approval without first trying to use the crew
to experiment instead of your passengers.
The person that approved of this cattle like exit should, at the very
least, be fired and never allowed to be able to work in the cruise
industry again.
I am very sorry but this act of gross negligence can not be
overlooked by my fiancée and myself. Having been on prior cruises on
your ships we have decided that this will be our last cruise with
Carnival for a long time and maybe forever.
Lastly, I beg of you to consider the number of people that were
affected by this incident and please correct it.

I've been on many Carnival cruises, including a recent cruise on the
Victory in June, and I've never run into this insane option. I
encourage all who have to complain like hell, so that it will be stopped
immediately.

Howard

Alan Rosenbaum wrote:

This do it yourself debarkation is not new at all. Carnival has been doing
this on the Triumph for a while. My guess is that people complain a lot
about the slowness of debarkation, and this is one way to get impatient
people off the ship quickly.

Personally, I don't understand why people are in a hurry to end a vacation,
but that's just me, I guess.

The only time we have had this option, was on a Carnival cruise to
nowhere. Then it wasn't a big deal, because no one had a lot of luggage.

sue

Howard Garland wrote:

I've been on many Carnival cruises, including a recent cruise on the
Victory in June, and I've never run into this insane option. I
encourage all who have to complain like hell, so that it will be stopped
immediately.

Howard

Alan Rosenbaum wrote:

This do it yourself debarkation is not new at all. Carnival has been
doing
this on the Triumph for a while. My guess is that people complain a lot
about the slowness of debarkation, and this is one way to get impatient
people off the ship quickly.

Personally, I don't understand why people are in a hurry to end a
vacation,
but that's just me, I guess.

We experienced this same insane, chaotic and unsafe debarkation on the maiden
inagural 5 night Triumph voyage in July'99. I was pure bedlam and very
frightening. People were shoving and verbally sparring with each other.
Carnival encouraged this behavour by encouraging the mass exodus of 3500
passengers at the same time. My husband a NYC firefighter remarked that he saw
more order and civility during a Bosox/ Yankee game at either teams stadium. I
wrote a long letter to Carnival about these unsafe conditions and received a
form letter and 10% off future cruise cpn ( never used it). Not suprised to
hear that carnival is up to their old tricks. They must be gaining something
financially by encouraging passengers take their own bags off the ship.

Doesn't Disney operate like this? I never heard of it being a problem
there.

Tom Smith

"joyce1155" wrote in message
...
We experienced this same insane, chaotic and unsafe debarkation on the
maiden
inagural 5 night Triumph voyage in July'99. I was pure bedlam and very
frightening. People were shoving and verbally sparring with each other.
Carnival encouraged this behavour by encouraging the mass exodus of 3500
passengers at the same time. My husband a NYC firefighter remarked that he
saw
more order and civility during a Bosox/ Yankee game at either teams
stadium. I
wrote a long letter to Carnival about these unsafe conditions and received
a
form letter and 10% off future cruise cpn ( never used it). Not suprised
to
hear that carnival is up to their old tricks. They must be gaining
something
financially by encouraging passengers take their own bags off the ship.

Thomas Smith wrote:

Doesn't Disney operate like this? I never heard of it being a problem
there.


Disney has the best debarkation system I have ever seen. You do not
carry your own luggage off, don't know if it is allowed or not. When you
fill out your luggage tags, you write your cabin number and the number
of bags, 2 of 4, etc. The porters take you to your luggage, you don't
have to search for it. Then they take you to your airline checkin
counter, or where ever you are going. I wish the other cruise lines
would take a lesson from Disney!!

sue

This early do-it-yourself debarkation isn't new nor is it novel to
Carnival ships. Some frequent cruisers, especially out of the port of
New York, love it. They can walk off the ship at the end of their
trip and grab a cab back home.

"Alan Rosenbaum" wrote:

This do it yourself debarkation is not new at all. Carnival has been doing
this on the Triumph for a while. My guess is that people complain a lot
about the slowness of debarkation, and this is one way to get impatient
people off the ship quickly.

Personally, I don't understand why people are in a hurry to end a vacation,
but that's just me, I guess.


__ /7__/7__/7__
\::::::::::::::::::::::::::::::::::::::::::::...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

http://www.cupcaked.com/reviews
(...and leave off the "potatoes" to e-mail)

"Alan Rosenbaum" wrote:

This do it yourself debarkation is not new at all. Carnival has been doing
this on the Triumph for a while. My guess is that people complain a lot
about the slowness of debarkation, and this is one way to get impatient
people off the ship quickly.

Personally, I don't understand why people are in a hurry to end a vacation,
but that's just me, I guess.


__ /7__/7__/7__
\::::::::::::::::::::::::::::::::::::::::::::...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

http://www.cupcaked.com/reviews
(...and leave off the "potatoes" to e-mail)

Well, they certainly were NOT doing this earlier this month on the Triumph's
Eastern run from Miami, as we had the usual wait for our tag colors to be
called before we could go. Must just be a New York thing...

is Dan Harris*****
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