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My Noise Complaint With Carnival (Liberty)
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My Noise Complaint With Carnival (Liberty)
On 24 Nov 2011 19:48:12 GMT, Charles wrote:
Gettamulla Tupya wrote: Is there a cruise line that *isn't* more interested in revenue than passenger? They are all interested in the revenue but they are also interested in retaining customers so the revenue keeps coming. They want passengers to come back. I just want you on my back. |
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My Noise Complaint With Carnival (Liberty)
Back in the 1980's my sister and I sailed on the Norway. We had a lovely
cabin with a port hole and we had a blast. Four months later we decided to book a last min. cruise on the Norway, but only inside cabins were available, so we said no problem. We often heard what sounded like banging on pipes and I asked a crew member what the noise was and he said "your cabin is very near the engine room and we are having problems with the engine." No complaints from us, because this is what happens when you book last min. and accept the leftover cabins. On another cruise I heard a man snoring in the cabin next to us. I thought it was pretty funny, but once again never complained, as I just assumed that cabins on a ship are not well sound proof. I am 70 yrs. old and one thing I have learned in life is not to sweat the small stuff. I always have too much fun on cruise ships to spend my time running to the pursers desk with complaints! Happy Sailing! Carol |
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My Noise Complaint With Carnival (Liberty)
On 11/25/2011 9:19 AM, Carol Eskra wrote:
Back in the 1980's my sister and I sailed on the Norway. We had a lovely cabin with a port hole and we had a blast. Four months later we decided to book a last min. cruise on the Norway, but only inside cabins were available, so we said no problem. We often heard what sounded like banging on pipes and I asked a crew member what the noise was and he said "your cabin is very near the engine room and we are having problems with the engine." No complaints from us, because this is what happens when you book last min. and accept the leftover cabins. On another cruise I heard a man snoring in the cabin next to us. I thought it was pretty funny, but once again never complained, as I just assumed that cabins on a ship are not well sound proof. I am 70 yrs. old and one thing I have learned in life is not to sweat the small stuff. I always have too much fun on cruise ships to spend my time running to the pursers desk with complaints! Happy Sailing! Carol Some people just don't get it. I'm also 70, and really age has nothing to do with it. And we booked the cruise seven months in advance, therefore it wasn't a last minute booking. All I can say is, you don't know what it was like until you stay in the cabin we were in. The walls actually vibrated, and I don't like being made to stay up until 2 a.m. to go to sleep and then be awaken again at 6 a.m. because the buffet is open. NOBODY can share my experience. They can only speculate and make assumptions that I complained about nothing. If nobody complained about anything, what kind of world would this be? I damn sure won't throw my money down the drain for the sake of not complaining. Fortunately for us my complaining paid off, although I did not request any type of compensation as so many people thought I did. All I wanted was Carnival to acknowledge that there is a problem with those cabins, even though they may already know it. So continue your cruises on noisy ships and I'll continue mine in as much solitude as possible. If I wanted to stay up all night and party, I surely wouldn't spend thousands of dollars to do it on a ship. -- **U.S. Army Retired - USPS Retired** **Nobody can change what I believe is true without showing me proof** |
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My Noise Complaint With Carnival (Liberty)
On 11/24/2011 2:48 PM, Charles wrote:
Janet wrote: It wasn't Carnival's fault? Who approved the plans to build the ship? Don't tell me that the brass at Carnival couldn't figure out that the cabins below that area would be subject to noise and require a buffer between decks. I can't believe that they are that ignorant. I can believe that they are that cheap. I agree with you that it is Carnival's fault and responsibility, not the designers, but if Richard is satisfied with Carnival's follow up that is his choice. I'm satisfied that they did acknowledge my complaint and didn't just blow me off. That's all I wanted. On a seven day cruise, I'll bet I only got 10 hours of sleep, if that. I don't cruise to stay up all night and party. I cruise to relax and enjoy the people watching and shows. I'm not one to run down the passage ways at 2 a.m. yelling and screaming. If that's what people like in a cruise, so be it. It's just been my first bad experience out of three cruises. I know a cruise can be relaxing as I've had two of them in the past and one on Carnival. All I can say if for someone to book cabin 8319 on the Liberty for seven days and come back and say they had an enjoyable cruise after they spend at least five hours a night in the cabin. Cabins are to be used to sleep, clean up, and maybe take a nap while the rest of the time is spent walking the ship and shore ports. Just like Vegas. But you have to sleep sometime, even at 70. -- **U.S. Army Retired - USPS Retired** **Nobody can change what I believe is true without showing me proof** |
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My Noise Complaint With Carnival (Liberty)
On 11/24/2011 12:13 PM, Janet Wilder wrote:
On 11/24/2011 2:35 AM, Gettamulla Tupya wrote: On Wed, 23 Nov 2011 19:44:09 -0600, Janet wrote: It appears to me that any cruise line that would put a passenger cabin in an area exposed to such noise would be more interested in revenue than in passenger satisfaction. Is there a cruise line that *isn't* more interested in revenue than passenger? I think so. I've never cruised on Carnival, but the lines I like to cruise with are ready and willing to do whatever will make me happy. I have taken the time after several voyages to write to the company and commend the service of particular personnel. I'm not very demanding, but when something needs attention, like in the cabin or an erroneous charge on my bill, it gets immediate and satisfactory attention. When we had to leave a ship in Italy to put my DH in a hospital, a representative from the line's home office was in constant contact with me. She notified the US Embassy and was instrumental in forcing our travel insurance company to get us home. The line also provided me with a port agent who translated for me and took very good care of me while I was there. They had been paid for the cruise and the illness was not caused by anything on the ship, yet they took excellent care of us. This was not, BTW, a luxury line. I feel Carnival did everything they could to try and satisfy me and I do applaud them for taking the time to visit my cabin to see what my complaint was all about. Unlike some posters here, the ship's officers validated my complaint although there wasn't anything they could do for us. I didn't expect any compensation due to the fact compensation from airlines and cruise lines really are not worth taking the time to use. I won't cruise Carnival again due to the fact it is a line for a young party crowd and not us in their twilight of their lives. -- **U.S. Army Retired - USPS Retired** **Nobody can change what I believe is true without showing me proof** |
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My Noise Complaint With Carnival (Liberty)
On 11/23/2011 8:48 PM, Janet Wilder wrote:
On 11/23/2011 2:52 PM, Richard Greene wrote: On 11/23/11 2:39 PM, in article , "Tom K" wrote: On 11/22/11 6:32 PM, Richard Greene wrote: As some of you know, my last cruise with Carnival was a cruise from hell. Our cabin was located just below the Lido Deck right under the wooden deck portion where people sit on chairs at tables with metal legs. The dragging of this furniture actually vibrated the walls of our cabin and the noise didn't stop until around 2 a.m.. But then started back up around 6 when the breakfast buffet opened. I hardly got any sleep on that cruise. People have scolded me and have been downright nasty to me for not doing research on the cabin location. How in the heck was I supposed to know there was no insulation between those decks? I filed a lengthy complaint on board and even had ship's officers visit my cabin to hear the noise for themselves. This in fact validated my complaint. In that the ship was of course sailing full, there were no other cabins to put us in. I would have settled for an inside cabin if it was quiet. We did have a balcony however. People have said the Carnival doesn't give a damn about passenger complaints as long as they can fill their ships. When we received our bill for on board purchases, we noticed a credit for $80+ dollars which we figured was some compensation for our uncomfortable cruise. I didn't stop there. Since we booked the cruise through our vacation company - Interval International, I lodged the same complaint with them. They said they would work on it for me. I also received a call from someone at Carnival and I just knew they wanted to sell us another cruise. Well that poor person got an ear full, but she told me she would forward my complaint ahead to someone that could do something about it. A lady (Paulette) from Interval International called me one day and said she knew I had some concerns about my cruise and she wanted to see what she could do to get me some compensation from Carnival. Well, a month later (today), she called to tell me that Carnival acknowledged my complaint and is offering (get this), 10% discount on another cruise with them AND wow, a $85.60 on board credit. That money plus the money I was credited on board makes up for my upgrade fee. And since we have already done the Western and Eastern Caribbean, Carnival doesn't go anyplace else we want to go with with them. Our next cruise will be Panama to Seattle IF we can find a ship that sails that route. Hopefully more than one line does that on a repositioning. If not, we will settle to disembark in Los Angeles. At any rate, I will do some extensive research and even if it cost a few bucks more, we will be comfortable since this will be a 14 or more day cruise. I might have to put my wife off in Panama City since she said she may not be able to stand to be on board that long (smile). I want to extend my wholeheartedly thanks to those of you that provided me constructive advice and refrained from chewing my butt out for something that was actually beyond my control. There are a lot of nice people in this newsgroup, but there are also some twits. Where would this newsgroup be without the twits? We do need a laugh now and then. Until next cruise, Rich You have any friends who are lawyers who'd do a favor for you? Have them send a letter to Carnival on their legal letterhead. That's not necessary. It wasn't Carnival's or the crews fault for the noise. There was no buffer between the decks. I just wanted them to acknowledge the defect. I did not request or expect any compensation at all, if you want to call 10% and $80 compensation. It wasn't Carnival's fault? Who approved the plans to build the ship? Don't tell me that the brass at Carnival couldn't figure out that the cabins below that area would be subject to noise and require a buffer between decks. I can't believe that they are that ignorant. I can believe that they are that cheap. Well we will see how cheap they are. I suggested they install rubber cups on the legs of the furniture (not the lounge chairs). Those cups would dampen the noise quite a bit. If they fail to do that, then yes, they are very cheap. -- **U.S. Army Retired - USPS Retired** **Nobody can change what I believe is true without showing me proof** |
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My Noise Complaint With Carnival (Liberty)
On 11/23/2011 6:09 PM, Carol Eskra wrote:
No, I was not trying to be insulting to Ms. Binn. I did get a kick out of your response, and suggesting that I have lower standards than others. First off people with high standards generally do not cruise on Carnival, because they don't want to look at shirtless people with tattoos and a lot of beer drinking clowns. Happy Sailing! Carol I would guess you wouldn't see those type of people on the Queen Mary. -- **U.S. Army Retired - USPS Retired** **Nobody can change what I believe is true without showing me proof** |
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My Noise Complaint With Carnival (Liberty)
On 11/28/2011 7:09 PM, Old Sarge wrote:
On 11/24/2011 12:13 PM, Janet Wilder wrote: On 11/24/2011 2:35 AM, Gettamulla Tupya wrote: On Wed, 23 Nov 2011 19:44:09 -0600, Janet wrote: It appears to me that any cruise line that would put a passenger cabin in an area exposed to such noise would be more interested in revenue than in passenger satisfaction. Is there a cruise line that *isn't* more interested in revenue than passenger? I think so. I've never cruised on Carnival, but the lines I like to cruise with are ready and willing to do whatever will make me happy. I have taken the time after several voyages to write to the company and commend the service of particular personnel. I'm not very demanding, but when something needs attention, like in the cabin or an erroneous charge on my bill, it gets immediate and satisfactory attention. When we had to leave a ship in Italy to put my DH in a hospital, a representative from the line's home office was in constant contact with me. She notified the US Embassy and was instrumental in forcing our travel insurance company to get us home. The line also provided me with a port agent who translated for me and took very good care of me while I was there. They had been paid for the cruise and the illness was not caused by anything on the ship, yet they took excellent care of us. This was not, BTW, a luxury line. I feel Carnival did everything they could to try and satisfy me and I do applaud them for taking the time to visit my cabin to see what my complaint was all about. Unlike some posters here, the ship's officers validated my complaint although there wasn't anything they could do for us. I didn't expect any compensation due to the fact compensation from airlines and cruise lines really are not worth taking the time to use. I won't cruise Carnival again due to the fact it is a line for a young party crowd and not us in their twilight of their lives. If the line we were on gave us over $500 per person next cruise certificates, because the problem my DH had was due to a bad tour guide who was an agent of their excursion tour agent, what Carnival gave you was trivial. I certainly believe you had a horrible time in that cabin. I certainly believe that Carnival had to have had knowledge that the cabin suffers from excess noise. I certainly believe that by not acknowledging that the cabin should be taken off the rack, so to speak, they owe you more than the trivial discount on another cruise. They owe you another cruise! If what happened to you would have happened to me, you bet I'd be looking for more than an acknowledgment. I research my cruises and would not sail with Carnival because of its "party" reputation, and I always make sure there are other cabins above and below me. -- Janet Wilder Way-the-heck-south Texas Spelling doesn't count. Cooking does. |
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My Noise Complaint With Carnival (Liberty)
I have not sailed on the Queen Mary, however I did sail to Europe on the
QE2, and no I did not see tatoos or beer drinkers. |
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