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#32
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Kenya animal migration
Just like to share with everyone the good news. I've got confirmation
from WildWatch Safaris that I will get 100% refund in a month. Thanks for all the advices. Eunice AllanE wrote: Hi Eunice I am a Tour Operator based in Johannesburg sending safaris into Kenya. I am very surprised at what has happened to you. Surely Wildwatch had paid/committed the accommodation for your group and had also received payment from the other clients (who cancelled). A week prior to departure we have most definately received payment in full from our clients. I suggest that you contact KATO (Kenya Assoc of Tour Operatos) http://www.katokenya.org/default.asp for assistance, although I do not see Wildwatch listed as a member. Also contact Kenya Tourist Board. I am sure these people will assist you. Good luck - keep us posted on the outcome Regards Allan wrote: I didn't make my Safari trip in Kenya 4 days prior to departure. Safari operator cancelled the trip because other people in the shared package called off. They can't find another group for me from other agent and I refused to pay additional $1000 to have a private tour. The worst thing is I might have risk to get 100% refund. Need some help/advise how I could get my $$ back (US$2000+). All the contact is via email confirmation and the company didn't mentioned a word of cancellation fee before I wired the $$ to its bank acct. Below is the recent emails I had with the safari operator ('Wildwatch Safaris), a certified agent in Kenya. I can't believe it would end up with this, no vacation and might lose $$. Eunice -------------------------------------------------------------------------------- Hi xxx, My bank account info as below: xxxxxxxxxxxx Please confirm it would be 100% refund ($2157) since your company cancelled the safari trip in Kenya in last minutes (Sept. 20) when original departure is on Sept. 24. Please also understand I've already absorb loss of more than US$180 and lots of time I invested: 1)US 40 cancellation fee for INTL flight 2) Medical shot $60 3) $30 Intl bank wire fees 3)$50 packing preparation 4) lots of my time for my travel planning 5)destroy for my vacation in China National Holiday (Oct 1-7). Too short to plan other trip and fight tickets from China to everywhere are pretty much sold out. For our communication in the last few weeks, I doubled check with you several times whether departure date is ok. Your feedback is yes and never mentioned about cancellation fees. If cancellation is from my side, I could understand (but % is still unclear). However, it's your company who made the call to cancel the trip, I should be one to ask for reimburse of my other loss. Today, I only ask for 100% refund. Appreciate your company could feedback the firm answer and refund the $$ to my bank account ASAP. Thanks, Eunice -------------------------------------------------------------------------------- Sent: 2006年9月21日 23:50 To: 'Wildwatch Safaris' Subject: Apologies xxx, Any feedback for below? Will I get 100% refund since your company cancel the trip. Thanks, Eunice ------------------------------------------------------------ Sent: 2006年9月20日 21:46 To: 'Wildwatch Safaris' Subject: Apologies xxx, Thanks for the note. I will send you my bank account details tomorrow. Just want to double check with you that it would be full amount of refund as USD 2,157 Thanks, Eunice -------------------------------------------------------------------------------- From: Wildwatch Safaris ] Sent: 2006年9月20日 20:53 To: Chou, Eunice Subject: Apologies Hello Eunice We are very so because we have not found any group to match your safari.We are forced to cancel the safari.Please do send us the banking details so that we can make a refund xxx ------------------------------------------------------------------ Wildwatch Safaris Ltd. |
#33
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Kenya animal migration
In message . com
"mazda610328" wrote: Just like to share with everyone the good news. I've got confirmation from WildWatch Safaris that I will get 100% refund in a month. Thanks for all the advices. Please let us know when you get it. I wonder why it's going to take them a month. Slainte Liz -- http://www.v-liz.com - Kenya; Tanzania; Namibia; India; Galapagos Photo Gallery: http://www.betterphoto.com/gallery/g...emberID=165111 |
#34
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Kenya animal migration
Just like to give everyone update that I've got refund of 2/3 of my
payment and should get the remaining portion in weeks or so. Will let you know when I get 100% of the payment. Thanks so much for everyone's advices and support for the last few months. Eunice Liz Leyden ¼g¹D¡G In message . com "mazda610328" wrote: Just like to share with everyone the good news. I've got confirmation from WildWatch Safaris that I will get 100% refund in a month. Thanks for all the advices. Please let us know when you get it. I wonder why it's going to take them a month. Slainte Liz -- http://www.v-liz.com - Kenya; Tanzania; Namibia; India; Galapagos Photo Gallery: http://www.betterphoto.com/gallery/g...emberID=165111 |
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