rude Alaska service

On October 18th 2003, I was taking an Alaska plane number 444 from
(Washington) Seattle to (California) Ontario airport to visit my
daughter, and I received the most unbelievably mistreatment on this
plane.

Before the plane takes off, I have hand carried 2 items, one bag with
gifts and souvenirs, and another small lady's bag (see attached
picture) with personal items like my medications, ID, important
documents, eye solutions, which I need to access easily. A flight
attendant (She is the only one wearing black pants on the plane) asked
me to put my items up the storage area above my seat, I put my
souvenir bag up, and ask her if it is alright to place my lady's bag
underneath my seat.

She said no you HAVE to put "everything" up the cabinet, I understand
this is a safety standard, but my bag can be placed securely
underneath passenger seat. At that time I wasn't the only passenger
holding a purse, there are passengers with teddy bear, purse putting
besides them on the seat. I suggested to her that I have medications
and I don't see why I cannot put a small purse like that underneath my
seat, it fits perfectly. But she became very rude and started arguing
with me. She said I don't care about other passengers but you have to
put that purse up, and she said our plane don't welcome you, get out
of my plane, and she pushed me off my seat and to the plane door. I
was scared and insulted in front of all other passengers, and at that
point I bow my head and reply, "whatever you said", and she smiled
with great satisfaction and with challenging voice saying, "are you
sure? You better think about it before you get back there" My tears
were running and don't know why I have to be treated this way. After
the plane takes off, the buckled up light were off, and I need my
medication, so I stood up to grab my purse down, this flight attendant
ran out and said "ah ha, I have been watching you, I know you will do
that, put the purse back up there". I look around the safety light is
off and other passengers are holding their personal items, why is she
nailing at me, I felt discriminated and helpless. My whole trip on the
plane was miserable.

I have traveled many times and that was the most humiliated
mistreatment I have ever had. It is her attitude and the tone of her
condescending insult that make it so unacceptable, I am a paid
customer and I can choose any airline for my trip, why am I being
treated rudely? I am retired and am visiting Los Angeles to spend;
flight attendant is a public service career, how can such a manner be
acceptable on the plane.

Luckily I wasn't the only one who feel that way on the plane, a
business class seat lady heard and saw the whole incident, without me
knowing, she talked to the pilot, lead flight attendant (Venessa) that
how can a paid passenger be treated that way, and she will definitely
don't want to see her mom traveled with Alaska again.

Anybody has similar experience, what should I do next?

Regards,

Put this in a letter to the president of Alaska Air. Use your flight
number, not the plane number.

"Angelina Cheng" wrote in message
om...
On October 18th 2003, I was taking an Alaska plane number 444 from
(Washington) Seattle to (California) Ontario airport to visit my
daughter, and I received the most unbelievably mistreatment on this
plane.

Before the plane takes off, I have hand carried 2 items, one bag with
gifts and souvenirs, and another small lady's bag (see attached
picture) with personal items like my medications, ID, important
documents, eye solutions, which I need to access easily. A flight
attendant (She is the only one wearing black pants on the plane) asked
me to put my items up the storage area above my seat, I put my
souvenir bag up, and ask her if it is alright to place my lady's bag
underneath my seat.

She said no you HAVE to put "everything" up the cabinet, I understand
this is a safety standard, but my bag can be placed securely
underneath passenger seat. At that time I wasn't the only passenger
holding a purse, there are passengers with teddy bear, purse putting
besides them on the seat. I suggested to her that I have medications
and I don't see why I cannot put a small purse like that underneath my
seat, it fits perfectly. But she became very rude and started arguing
with me. She said I don't care about other passengers but you have to
put that purse up, and she said our plane don't welcome you, get out
of my plane, and she pushed me off my seat and to the plane door. I
was scared and insulted in front of all other passengers, and at that
point I bow my head and reply, "whatever you said", and she smiled
with great satisfaction and with challenging voice saying, "are you
sure? You better think about it before you get back there" My tears
were running and don't know why I have to be treated this way. After
the plane takes off, the buckled up light were off, and I need my
medication, so I stood up to grab my purse down, this flight attendant
ran out and said "ah ha, I have been watching you, I know you will do
that, put the purse back up there". I look around the safety light is
off and other passengers are holding their personal items, why is she
nailing at me, I felt discriminated and helpless. My whole trip on the
plane was miserable.

I have traveled many times and that was the most humiliated
mistreatment I have ever had. It is her attitude and the tone of her
condescending insult that make it so unacceptable, I am a paid
customer and I can choose any airline for my trip, why am I being
treated rudely? I am retired and am visiting Los Angeles to spend;
flight attendant is a public service career, how can such a manner be
acceptable on the plane.

Luckily I wasn't the only one who feel that way on the plane, a
business class seat lady heard and saw the whole incident, without me
knowing, she talked to the pilot, lead flight attendant (Venessa) that
how can a paid passenger be treated that way, and she will definitely
don't want to see her mom traveled with Alaska again.

Anybody has similar experience, what should I do next?

Regards,

Angelina Cheng wrote:


Luckily I wasn't the only one who feel that way on the plane, a
business class seat lady heard and saw the whole incident, without me
knowing, she talked to the pilot, lead flight attendant (Venessa) that
how can a paid passenger be treated that way, and she will definitely
don't want to see her mom traveled with Alaska again.

I don't quite understand what you are saying. Someone on the plane
indicated they wouldn't have their mother fly AS again, but didn't say
anything about themselves? If the facts are as you have stated, then
this would be a rude attendent and you should make a complaint to the
airline. However, there are rude people on all airlines, so that one
incident alone would not be enough unless the airline gave me a nasty
response to the complaint. After all, I doubt there are many airlines
that fly nonstop from SEA to ONT.

Angelina Cheng wrote:
On October 18th 2003, I was taking an Alaska plane number 444 from
(Washington) Seattle to (California) Ontario airport to visit my
daughter, and I received the most unbelievably mistreatment on this
plane.


Honey, nudity is nothing to complain about. Under our clothes, we are all
nude. It is natural. We are born that way. Perhaps you were jealous because
the FAs had nicer bodies than your own, but that is not a reason to get mad at
the airline.

Learn to accept that others may have nicer bodies. And just because they have
a nice body doesn't mean that they are going to be nasty to you or that you
should be nasty to them.

Also, don't judge a book by its cover. The FA may be nude when she served your
drink, but what really counts is whether she smiled, was nice to you etc etc.

FA forcing pax to put all carry on in the overhead bin.

This is standard practice when you are in a bulkhead seat (with a wall in
front of you) or the first row after an overwing exit.

The deal is that your hand luggage must be put under the seat IN FRONT OF YOU.
Not under your own seat. If you put it under your own seat, the luggage is not
restrained. If you put it under the seat in front of you, there is a bar that
restrains the luggage in case the plane brakes abruptly.

So on a flight, if you get such a seat without a seat in front of you, then
yes, it is normal for the FA to "single you out" and force you to put
everything in the overhead bin.

However, the FA could have told you that once in the air, you could bring down
your purse, but you'd have to stowe it again for landing.

If you did have a seat in front of you, then the FA didn't have any business
telling you you couldn't stowe your purse there.

If you make a complaint to the airline, you should provide the seat number you
were assigned. That will determine whether you had the possibility of stowing
luggage under a seat or not.

On 20 Oct 2003 10:35:17 -0700 (Angelina Cheng)
wrote:

:On October 18th 2003, I was taking an Alaska plane number 444 from
:(Washington) Seattle to (California) Ontario airport to visit my
:daughter, and I received the most unbelievably mistreatment on this
:plane.

:Before the plane takes off, I have hand carried 2 items, one bag with
:gifts and souvenirs, and another small lady's bag (see attached
:picture) with personal items like my medications, ID, important
:documents, eye solutions, which I need to access easily. A flight
:attendant (She is the only one wearing black pants on the plane) asked
:me to put my items up the storage area above my seat, I put my
:souvenir bag up, and ask her if it is alright to place my lady's bag
:underneath my seat.

:She said no you HAVE to put "everything" up the cabinet,

Under your seat or under the seat in front of you?

It sounds like you had a bulkhead seat and you wanted to use the legroom of
the person sitting behind you.

--
Binyamin Dissen
http://www.dissensoftware.com

you were in a "bulkhead seat"? (wall in front of you?) If so, it ALL has to
go overhead

"Angelina Cheng" wrote in message
om...
On October 18th 2003, I was taking an Alaska plane number 444 from
(Washington) Seattle to (California) Ontario airport to visit my
daughter, and I received the most unbelievably mistreatment on this
plane.

Before the plane takes off, I have hand carried 2 items, one bag with
gifts and souvenirs, and another small lady's bag (see attached
picture) with personal items like my medications, ID, important
documents, eye solutions, which I need to access easily. A flight
attendant (She is the only one wearing black pants on the plane) asked
me to put my items up the storage area above my seat, I put my
souvenir bag up, and ask her if it is alright to place my lady's bag
underneath my seat.

She said no you HAVE to put "everything" up the cabinet, I understand
this is a safety standard, but my bag can be placed securely
underneath passenger seat. At that time I wasn't the only passenger
holding a purse, there are passengers with teddy bear, purse putting
besides them on the seat. I suggested to her that I have medications
and I don't see why I cannot put a small purse like that underneath my
seat, it fits perfectly. But she became very rude and started arguing
with me. She said I don't care about other passengers but you have to
put that purse up, and she said our plane don't welcome you, get out
of my plane, and she pushed me off my seat and to the plane door. I
was scared and insulted in front of all other passengers, and at that
point I bow my head and reply, "whatever you said", and she smiled
with great satisfaction and with challenging voice saying, "are you
sure? You better think about it before you get back there" My tears
were running and don't know why I have to be treated this way. After
the plane takes off, the buckled up light were off, and I need my
medication, so I stood up to grab my purse down, this flight attendant
ran out and said "ah ha, I have been watching you, I know you will do
that, put the purse back up there". I look around the safety light is
off and other passengers are holding their personal items, why is she
nailing at me, I felt discriminated and helpless. My whole trip on the
plane was miserable.

I have traveled many times and that was the most humiliated
mistreatment I have ever had. It is her attitude and the tone of her
condescending insult that make it so unacceptable, I am a paid
customer and I can choose any airline for my trip, why am I being
treated rudely? I am retired and am visiting Los Angeles to spend;
flight attendant is a public service career, how can such a manner be
acceptable on the plane.

Luckily I wasn't the only one who feel that way on the plane, a
business class seat lady heard and saw the whole incident, without me
knowing, she talked to the pilot, lead flight attendant (Venessa) that
how can a paid passenger be treated that way, and she will definitely
don't want to see her mom traveled with Alaska again.

Anybody has similar experience, what should I do next?

Regards,

Peter L wrote in message ...
Put this in a letter to the president of Alaska Air. Use your flight
number, not the plane number.


Don't think Agelina is a plane-spotter. They are the only people I can think
of who would have a clue as to what the 'plane number' was ;-) .

On October 18th 2003, I was taking an Alaska plane number 444 from
(Washington) Seattle to (California) Ontario airport to visit my
daughter, and I received the most unbelievably mistreatment on this
plane. snip

Having flown Alaska very many time I can state that I have never had
any problem with their FAs. Who, more often than not, seem to be some of
the more friendly ones.

However, I have seen my share of passengers who believed that directions
from anyone on the flight crew could be regarded only as a suggestion.
There may be more to the circumstances of which we are unaware, or it may
be that the FA did not do a good job in explaining her actions.

When in doubt, follow the directions of the flight crew and rearrange
yourself and your articles later (after the seatbelt light has been
turned off, however due to unexpected turbulance ...).

Angelina Cheng wrote:

Before the plane takes off, I have hand carried 2 items, one bag with
gifts and souvenirs, and another small lady's bag. A flight
attendant asked
me to put my items up the storage area above my seat, I put my
souvenir bag up, and ask her if it is alright to place my lady's bag
underneath my seat.

You're not supposed to put anything under YOUR seat. That is space for
the person behind you. Were you in a bulkhead? If so, everything goes up
above for take off and landing, otherwise, your purse should go under the
seat in front of you.

I have traveled many times

By plane?

Luckily I wasn't the only one who feel that way on the plane, a
business class seat lady heard

Alaska doesn't have Business Class.

and saw the whole incident, without me
knowing, she talked to the pilot,

How did she get into the cockpit?