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#1
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E-Z Car Rental
I just used these folks, for the first time. I just felt like sharing.
If you are flying into places in FL, AZ, GA and maybe a coupla more states, they will often come up as lowest with sites like orbitz. I ended up with a pretty good price, but ****! Here's the story: made the reservation through orbitz, but noticed some conditions listed with the reservation that made me pause. The main one was the statement that renters MUST show insurance that covers the rental, else renter must buy the rip-off CDW the rental car companies always like to push on people. I have been renting cars for years, and have never purchased the rip-off insurance, and never needed it either. I've been a licensed driver for 34 years with NO accidents, believe it or not, and damn few tickets...one in the past 27 years. Anyway, I called the # listed with my res and asked the guy there (this was apparently at the very office I rented from two days later) about it. And I believe this guy was the manager. He stated that this requirement was for residents of that state only (I was flying in from out of state), not for me. So, when I arrive to pick up the car, the story had changed. I was told that I must show proof of insurance to cover the car, so I told the guy behind the counter (with later learning that the other guy nearby was the manager I spoke with on phone) that the car was covered to its full value with the insurance that came with the platinum MC I was using to rent the car with. This bounced off his head and he kept at it. I repeated and told him to call the # on back of card if he had any questions. (This always amuses me with car rental people. They usually act like they have no idea that some cards provide this coverage.) This I think finally sunk in, but then he began to bleat about liability etc. I reminded him that car rental companies are required, by law, to have liability coverage on their cars....so then he went back to the collision coverage thing again. I wasn't getting very far. I told him I only had liability on my personal cars and BING, he then, with new energy, said I MUST buy the CDW, else he wouldn't give me a car. I should've walked away at that point, but I was in a pretty laid-back mood and had time to play, so I didn't. I also felt that with these guys, if I'd walked away, a cancellation charge would show up on my card, even though he said none would. Soooo, I finally decided to walk, and when the manager, who;d been observing the conversation all along, called me back, and asked me what kind of card I was renting with. He said if I'd write the number of the card, along with the number on the back, on their "decline" sheet, he'd let me have the car! With some reluctance, I took the car. The car was in fairly good condition, but had over 20k miles on it and needed a front end alignment. Since I was driving the car several hundred miles, I decided to check the oil. After driving the car out of the lot and parking at a level spot and going into a store, I checked it and saw that the level was WAY below the MIN line on the dipstick. So, I had to find an auto parts store to get the fairly unusual wt the manufacturer recommended. This poor machine was starved for engine oil and I consider what I did an act of mercy. Anyway, there were no wrecks or damage to the car, and my brief association with this company is apparently over. But I guess I won't know for sure till the charges show up on my card. Bottom line: lowest price is not always the best deal. I would rent from companies like this with some caution, although I have had some of the majors try to push the rip-off insurance on me too, though not nearly at this extent. And of course the lie I was told over the phone. One thing about this expensive CDW insurance. It has a $1500 ded., and does NOT cover theft, and is always considered secondary coverage. What a damn rip-off. Did I say that already? |
#2
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E-Z Car Rental
my luck was the opposite. rented the car in orlando just outside the
airport. brought my insurance cover sheet, which is common sense whenever renting a car, despite what you are told on the phone, and was on my way with a free upgraded car in under 15 minutes...... Chuck |
#3
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E-Z Car Rental
me wrote:
I just used these folks, for the first time. I just felt like sharing. If you are flying into places in FL, AZ, GA and maybe a coupla more states, they will often come up as lowest with sites like orbitz. I ended up with a pretty good price, but ****! Here's the story: made the reservation through orbitz, but noticed some conditions listed with the reservation that made me pause. The main one was the statement that renters MUST show insurance that covers the rental, else renter must buy the rip-off CDW the rental car companies always like to push on people. I have been renting cars for years, and have never purchased the rip-off insurance, and never needed it either. I've been a licensed driver for 34 years with NO accidents, believe it or not, and damn few tickets...one in the past 27 years. Anyway, I called the # listed with my res and asked the guy there (this was apparently at the very office I rented from two days later) about it. And I believe this guy was the manager. He stated that this requirement was for residents of that state only (I was flying in from out of state), not for me. So, when I arrive to pick up the car, the story had changed. I was told that I must show proof of insurance to cover the car, so I told the guy behind the counter (with later learning that the other guy nearby was the manager I spoke with on phone) that the car was covered to its full value with the insurance that came with the platinum MC I was using to rent the car with. This bounced off his head and he kept at it. I repeated and told him to call the # on back of card if he had any questions. (This always amuses me with car rental people. They usually act like they have no idea that some cards provide this coverage.) This I think finally sunk in, but then he began to bleat about liability etc. I reminded him that car rental companies are required, by law, to have liability coverage on their cars....so then he went back to the collision coverage thing again. I wasn't getting very far. I told him I only had liability on my personal cars Actually, not all states require the rental company to provide the liability insurance free. That is why they were asking for proof that you had it. My liability and collision insurance covers any car I drive. |
#4
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E-Z Car Rental
me wrote: I just used these folks, for the first time. I just felt like sharing. If you are flying into places in FL, AZ, GA and maybe a coupla more states, they will often come up as lowest with sites like orbitz. I ended up with a pretty good price, but ****! Here's the story: made the reservation through orbitz, but noticed some conditions listed with the reservation that made me pause. The main one was the statement that renters MUST show insurance that covers the rental, else renter must buy the rip-off CDW the rental car companies always like to push on people. I have been renting cars for years, and have never purchased the rip-off insurance, and never needed it either. Neither have I. But I carry my insurance card with me so I don't have to. In some states it's a requirement that you show that you have the insurance. I've been a licensed driver for 34 years with NO accidents, believe it or not, and damn few tickets...one in the past 27 years. Anyway, I called the # listed with my res and asked the guy there (this was apparently at the very office I rented from two days later) about it. And I believe this guy was the manager. He stated that this requirement was for residents of that state only (I was flying in from out of state), not for me. So, when I arrive to pick up the car, the story had changed. I was told that I must show proof of insurance to cover the car, so I told the guy behind the counter (with later learning that the other guy nearby was the manager I spoke with on phone) that the car was covered to its full value with the insurance that came with the platinum MC I was using to rent the car with. This bounced off his head and he kept at it. I repeated and told him to call the # on back of card if he had any questions. (This always amuses me with car rental people. They usually act like they have no idea that some cards provide this coverage.) This I think finally sunk in, but then he began to bleat about liability etc. I reminded him that car rental companies are required, by law, to have liability coverage on their cars....so then he went back to the collision coverage thing again. I wasn't getting very far. I told him I only had liability on my personal cars and BING, he then, with new energy, said I MUST buy the CDW, else he wouldn't give me a car. I should've walked away at that point, but I was in a pretty laid-back mood and had time to play, so I didn't. I also felt that with these guys, if I'd walked away, a cancellation charge would show up on my card, even though he said none would. Soooo, I finally decided to walk, and when the manager, who;d been observing the conversation all along, called me back, and asked me what kind of card I was renting with. He said if I'd write the number of the card, along with the number on the back, on their "decline" sheet, he'd let me have the car! With some reluctance, I took the car. The car was in fairly good condition, but had over 20k miles on it and needed a front end alignment. Since I was driving the car several hundred miles, I decided to check the oil. After driving the car out of the lot and parking at a level spot and going into a store, I checked it and saw that the level was WAY below the MIN line on the dipstick. So, I had to find an auto parts store to get the fairly unusual wt the manufacturer recommended. This poor machine was starved for engine oil and I consider what I did an act of mercy. Anyway, there were no wrecks or damage to the car, and my brief association with this company is apparently over. But I guess I won't know for sure till the charges show up on my card. Bottom line: lowest price is not always the best deal. I would rent from companies like this with some caution, although I have had some of the majors try to push the rip-off insurance on me too, though not nearly at this extent. And of course the lie I was told over the phone. One thing about this expensive CDW insurance. It has a $1500 ded., and does NOT cover theft, and is always considered secondary coverage. What a damn rip-off. Did I say that already? |
#5
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E-Z Car Rental
"Mike Hunt" postmaster@localhost wrote in message ... Actually, not all states require the rental company to provide the liability insurance free. Mike, check this out: http://www.iii.org/individuals/auto/a/rentalcar/ " Rental companies are required by law to provide the minimum level of liability insurance required by your state. " That is why they were asking for proof that you had it. I always carry my insurance cards in my wallet, and had them then. I obviously did not need their rip-off insurance. And, as I said, the platinum card I was using fully covered their car, for even theft, up to its full value. Then there was the discrepancy between what I was told over the phone and what I was being told at the counter..... These people were behaving unscrupulously. I don't plan to do business with them again. |
#6
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E-Z Car Rental
"PeterL" wrote in message ups.com... me wrote: I just used these folks, for the first time. I just felt like sharing. If you are flying into places in FL, AZ, GA and maybe a coupla more states, they will often come up as lowest with sites like orbitz. I ended up with a pretty good price, but ****! Here's the story: made the reservation through orbitz, but noticed some conditions listed with the reservation that made me pause. The main one was the statement that renters MUST show insurance that covers the rental, else renter must buy the rip-off CDW the rental car companies always like to push on people. I have been renting cars for years, and have never purchased the rip-off insurance, and never needed it either. Neither have I. But I carry my insurance card with me so I don't have to. I had proof with me too: my cards for liability coverage, and the platinum card (with 800 # on back for verification if they wanted it) which covered the car to its full value. See my response to Mike above. |
#7
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E-Z Car Rental
I had a similar experience with E-Z. A real hassle with insurance and a dog
of a car. Never again. JOHN "me" wrote in message ... I just used these folks, for the first time. I just felt like sharing. If you are flying into places in FL, AZ, GA and maybe a coupla more states, they will often come up as lowest with sites like orbitz. I ended up with a pretty good price, but ****! Here's the story: made the reservation through orbitz, but noticed some conditions listed with the reservation that made me pause. The main one was the statement that renters MUST show insurance that covers the rental, else renter must buy the rip-off CDW the rental car companies always like to push on people. I have been renting cars for years, and have never purchased the rip-off insurance, and never needed it either. I've been a licensed driver for 34 years with NO accidents, believe it or not, and damn few tickets...one in the past 27 years. Anyway, I called the # listed with my res and asked the guy there (this was apparently at the very office I rented from two days later) about it. And I believe this guy was the manager. He stated that this requirement was for residents of that state only (I was flying in from out of state), not for me. So, when I arrive to pick up the car, the story had changed. I was told that I must show proof of insurance to cover the car, so I told the guy behind the counter (with later learning that the other guy nearby was the manager I spoke with on phone) that the car was covered to its full value with the insurance that came with the platinum MC I was using to rent the car with. This bounced off his head and he kept at it. I repeated and told him to call the # on back of card if he had any questions. (This always amuses me with car rental people. They usually act like they have no idea that some cards provide this coverage.) This I think finally sunk in, but then he began to bleat about liability etc. I reminded him that car rental companies are required, by law, to have liability coverage on their cars....so then he went back to the collision coverage thing again. I wasn't getting very far. I told him I only had liability on my personal cars and BING, he then, with new energy, said I MUST buy the CDW, else he wouldn't give me a car. I should've walked away at that point, but I was in a pretty laid-back mood and had time to play, so I didn't. I also felt that with these guys, if I'd walked away, a cancellation charge would show up on my card, even though he said none would. Soooo, I finally decided to walk, and when the manager, who;d been observing the conversation all along, called me back, and asked me what kind of card I was renting with. He said if I'd write the number of the card, along with the number on the back, on their "decline" sheet, he'd let me have the car! With some reluctance, I took the car. The car was in fairly good condition, but had over 20k miles on it and needed a front end alignment. Since I was driving the car several hundred miles, I decided to check the oil. After driving the car out of the lot and parking at a level spot and going into a store, I checked it and saw that the level was WAY below the MIN line on the dipstick. So, I had to find an auto parts store to get the fairly unusual wt the manufacturer recommended. This poor machine was starved for engine oil and I consider what I did an act of mercy. Anyway, there were no wrecks or damage to the car, and my brief association with this company is apparently over. But I guess I won't know for sure till the charges show up on my card. Bottom line: lowest price is not always the best deal. I would rent from companies like this with some caution, although I have had some of the majors try to push the rip-off insurance on me too, though not nearly at this extent. And of course the lie I was told over the phone. One thing about this expensive CDW insurance. It has a $1500 ded., and does NOT cover theft, and is always considered secondary coverage. What a damn rip-off. Did I say that already? |
#8
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E-Z Car Rental
john chapman wrote: I had a similar experience with E-Z. A real hassle with insurance and a dog of a car. Never again. JOHN Thanks That tells me not to rent a car from them when I am in Fort Lauderdale in April. If I do decide to rent a car, I think I will spend a few more dollars and go with someone else. Michael |
#9
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E-Z Car Rental
wrote:
john chapman wrote: I had a similar experience with E-Z. A real hassle with insurance and a dog of a car. Never again. That tells me not to rent a car from them when I am in Fort Lauderdale in April. If I do decide to rent a car, I think I will spend a few more dollars and go with someone else. I wouldn't deal with such a domestic rental company. IMO, The old adage, "You get what you pay for," has applies here, more or less. I think that there are 3 classes of rental agencies: (a) El-Cheapo's who are miserable to deal with (Vegas' Thrifty). (b) Middle-Class like Alamo, Budget, Dollar & National (c) Royalty -- Avis & Hertz, for whom you pay for the name. |
#10
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E-Z Car Rental
Rog' wrote:
I wouldn't deal with such a domestic rental company. IMO, The old adage, "You get what you pay for," has applies here, more or less. I think that there are 3 classes of rental agencies: (a) El-Cheapo's who are miserable to deal with (Vegas' Thrifty). (b) Middle-Class like Alamo, Budget, Dollar & National (c) Royalty -- Avis & Hertz, for whom you pay for the name. Hertz doesn't always cost more. Often it cost less than some of the others. |
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