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#1
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WARNING!!
The travel agency BOOK - IT has never heard about customerservice.
After I booked a destination they charged, without asking me, my Visa for USD 100. They would send me everything about the accomodation + vouchers. . This was promised just after X-mas by Mrs. Benier, manager Customer Service Up till to-day January 13, I did not receive anything, no vouchers, no confirmations etc. Not even a confirmation about received mail. I had to cancel everything, because my flight option was finished. Although they have in their conditions that in case of cancellation I had to pay USD 9,75, they not even informed me about that. So use your brains before doing business with BOOK-IT |
#2
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WARNING!!
On 1/12/2007 6:43 PM apaasman wrote:
The travel agency BOOK - IT has never heard about customerservice. After I booked a destination they charged, without asking me, my Visa for USD 100. They would send me everything about the accomodation + vouchers. . This was promised just after X-mas by Mrs. Benier, manager Customer Service Up till to-day January 13, I did not receive anything, no vouchers, no confirmations etc. Not even a confirmation about received mail. I had to cancel everything, because my flight option was finished. Although they have in their conditions that in case of cancellation I had to pay USD 9,75, they not even informed me about that. So use your brains before doing business with BOOK-IT ASTA (American Society of Travel Agents) has a helpful page on where and how to most effectively make a complaint. Ranting here may make you feel better but it won't do anything to fix the problem as you see it. Check out the ASTA web page at: http://tinyurl.com/y97slz or, http://www.travelsense.org/consumer/complaint.asp -- ____ Brian M. Kochera "Some mistakes are too much fun to only make once!" ____ View My Web Page: http://home.earthlink.net/~brian1951 |
#3
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WARNING!!
On Sat, 13 Jan 2007 00:43:58 +0100 "apaasman" wrote:
:The travel agency BOOK - IT has never heard about customerservice. :After I booked a destination they charged, without asking me, my Visa :for USD 100. :They would send me everything about the accomodation + vouchers. . :This was promised just after X-mas by Mrs. Benier, manager Customer Service :Up till to-day January 13, I did not receive anything, no vouchers, no :confirmations etc. Not even a confirmation about received mail. :I had to cancel everything, because my flight option was finished. :Although they have in their conditions that in case of cancellation :I had to pay USD 9,75, they not even informed me about that. :So use your brains before doing business with BOOK-IT You are lucky that you used a CC. Follow the instructions to dispute the charge. You should not have to pay a cent. -- Binyamin Dissen http://www.dissensoftware.com Should you use the mailblocks package and expect a response from me, you should preauthorize the dissensoftware.com domain. I very rarely bother responding to challenge/response systems, especially those from irresponsible companies. |
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