Disappointment on Celebrity Century

We just returned from a six day cruise on Celebrity Century. The
itinerary was Ocho Rios, Grand Caymans (Georgetown) and Cozumel. As we
left Georgetown it was announced that they had discovered a damaged
propeller. They said that because of the damaged propeller they could
not sail fast enough to stop at Cozumel and still make it back to Ft.
Lauderdale on time so the Cozumel stop was cancelled.

We arrived in Ft. Lauderdale at about 10 PM on debarkation eve. Since
we were in port the shops and casino were closed. We were not able to
get off the ship that night because we had to wait to clear customs in
the morning. The scheduled show that night was early and Celebrity did
not have the imagination to offer special entertainment later in the
evening.

I know that cruise contracts give the cruise line the right to change
itineraries and when I have been on a ship that had to change its
itinerary because of the weather or other natural problem I had no
complaint and didn't feel that compensation was necessary. But when the
change is due to a mechanical problem with the ship which causes
passengers to miss one of three ports I think that $100 per cabin was
inadequate compensation. Also, since we returned to Ft. Lauderdale the
night before debarkation, the cruise was effectively cut 1/2 day short.

Furthermore it seemed obvious to me that Celebrity only was interested
in getting the ship back to Fort Lauderdale as quickly as possible so
that they could make repairs without cancelling the next cruise. I
appreciate that the stop in Cozumel was not feasable but wonder if
alternatives were not possible. For instance, could they have made a
half day stop in Key West and sailed to Ft Lauderdale that night instead
of us having another sea day?

This was my fifth cruise on Celebrity and I always have felt that their
management was not effective in dealing with problems, large and small.
This was a good example IMHO.

If you complain to their Customer Service, maybe you might get some sort of
discount or upgrade on your next cruise. Wouldn't hurt to try. Celebrity
has been the best cruise line of the three lines that we have cruised on.
I'm sorry to hear about your problem.

"Robert "Bob" Edwards" wrote in message
...
We just returned from a six day cruise on Celebrity Century. The
itinerary was Ocho Rios, Grand Caymans (Georgetown) and Cozumel. As we
left Georgetown it was announced that they had discovered a damaged
propeller. They said that because of the damaged propeller they could
not sail fast enough to stop at Cozumel and still make it back to Ft.
Lauderdale on time so the Cozumel stop was cancelled.

We arrived in Ft. Lauderdale at about 10 PM on debarkation eve. Since
we were in port the shops and casino were closed. We were not able to
get off the ship that night because we had to wait to clear customs in
the morning. The scheduled show that night was early and Celebrity did
not have the imagination to offer special entertainment later in the
evening.

I know that cruise contracts give the cruise line the right to change
itineraries and when I have been on a ship that had to change its
itinerary because of the weather or other natural problem I had no
complaint and didn't feel that compensation was necessary. But when the
change is due to a mechanical problem with the ship which causes
passengers to miss one of three ports I think that $100 per cabin was
inadequate compensation. Also, since we returned to Ft. Lauderdale the
night before debarkation, the cruise was effectively cut 1/2 day short.

Furthermore it seemed obvious to me that Celebrity only was interested
in getting the ship back to Fort Lauderdale as quickly as possible so
that they could make repairs without cancelling the next cruise. I
appreciate that the stop in Cozumel was not feasable but wonder if
alternatives were not possible. For instance, could they have made a
half day stop in Key West and sailed to Ft Lauderdale that night instead
of us having another sea day?

This was my fifth cruise on Celebrity and I always have felt that their
management was not effective in dealing with problems, large and small.
This was a good example IMHO.

If you complain to their Customer Service, maybe you might get some sort of
discount or upgrade on your next cruise. Wouldn't hurt to try. Celebrity
has been the best cruise line of the three lines that we have cruised on.
I'm sorry to hear about your problem.

"Robert "Bob" Edwards" wrote in message
...
We just returned from a six day cruise on Celebrity Century. The
itinerary was Ocho Rios, Grand Caymans (Georgetown) and Cozumel. As we
left Georgetown it was announced that they had discovered a damaged
propeller. They said that because of the damaged propeller they could
not sail fast enough to stop at Cozumel and still make it back to Ft.
Lauderdale on time so the Cozumel stop was cancelled.

We arrived in Ft. Lauderdale at about 10 PM on debarkation eve. Since
we were in port the shops and casino were closed. We were not able to
get off the ship that night because we had to wait to clear customs in
the morning. The scheduled show that night was early and Celebrity did
not have the imagination to offer special entertainment later in the
evening.

I know that cruise contracts give the cruise line the right to change
itineraries and when I have been on a ship that had to change its
itinerary because of the weather or other natural problem I had no
complaint and didn't feel that compensation was necessary. But when the
change is due to a mechanical problem with the ship which causes
passengers to miss one of three ports I think that $100 per cabin was
inadequate compensation. Also, since we returned to Ft. Lauderdale the
night before debarkation, the cruise was effectively cut 1/2 day short.

Furthermore it seemed obvious to me that Celebrity only was interested
in getting the ship back to Fort Lauderdale as quickly as possible so
that they could make repairs without cancelling the next cruise. I
appreciate that the stop in Cozumel was not feasable but wonder if
alternatives were not possible. For instance, could they have made a
half day stop in Key West and sailed to Ft Lauderdale that night instead
of us having another sea day?

This was my fifth cruise on Celebrity and I always have felt that their
management was not effective in dealing with problems, large and small.
This was a good example IMHO.

If you complain to their Customer Service, maybe you might get some sort of
discount or upgrade on your next cruise. Wouldn't hurt to try. Celebrity
has been the best cruise line of the three lines that we have cruised on.
I'm sorry to hear about your problem.

"Robert "Bob" Edwards" wrote in message
...
We just returned from a six day cruise on Celebrity Century. The
itinerary was Ocho Rios, Grand Caymans (Georgetown) and Cozumel. As we
left Georgetown it was announced that they had discovered a damaged
propeller. They said that because of the damaged propeller they could
not sail fast enough to stop at Cozumel and still make it back to Ft.
Lauderdale on time so the Cozumel stop was cancelled.

We arrived in Ft. Lauderdale at about 10 PM on debarkation eve. Since
we were in port the shops and casino were closed. We were not able to
get off the ship that night because we had to wait to clear customs in
the morning. The scheduled show that night was early and Celebrity did
not have the imagination to offer special entertainment later in the
evening.

I know that cruise contracts give the cruise line the right to change
itineraries and when I have been on a ship that had to change its
itinerary because of the weather or other natural problem I had no
complaint and didn't feel that compensation was necessary. But when the
change is due to a mechanical problem with the ship which causes
passengers to miss one of three ports I think that $100 per cabin was
inadequate compensation. Also, since we returned to Ft. Lauderdale the
night before debarkation, the cruise was effectively cut 1/2 day short.

Furthermore it seemed obvious to me that Celebrity only was interested
in getting the ship back to Fort Lauderdale as quickly as possible so
that they could make repairs without cancelling the next cruise. I
appreciate that the stop in Cozumel was not feasable but wonder if
alternatives were not possible. For instance, could they have made a
half day stop in Key West and sailed to Ft Lauderdale that night instead
of us having another sea day?

This was my fifth cruise on Celebrity and I always have felt that their
management was not effective in dealing with problems, large and small.
This was a good example IMHO.

In article , Robert
"Bob" Edwards wrote:

But when the change is due to a mechanical problem with the ship
which causes passengers to miss one of three ports I think that $100
per cabin was inadequate compensation. Also, since we returned to
Ft. Lauderdale the night before debarkation, the cruise was
effectively cut 1/2 day short.

Last time I was on a Celebrity cruise that missed a port we got a free
cocktail. On other cruise lines I have recieved a $10 credit and some
zero compensation. It is a shame that you missed Cozumel, I felt the
same way on a cruise that missed Casa Maya but there is never any
guarantee. Since you debarked the regular day your cruise was not cut a
half day short. You were onboard the whole cruise. You just missed a
port. I don't think the compensation was inadequate.

For instance, could they have made a half day stop in Key West and
sailed to Ft Lauderdale that night instead of us having another sea
day?

Why do people think that a cruise line can just find another port? You
can't just pull in. You have to get agreement from the port. ports can
be full and also may not be prepared to dock a ship on short notice.

Furthermore it seemed obvious to me that Celebrity only was interested
in getting the ship back to Fort Lauderdale as quickly as possible so
that they could make repairs without cancelling the next cruise.

Do you propose they should not try to repair the ship so as not to
cancel the next cruise? You got your cruise and only missed one port.
Not the end of the world. Hopefully the ship was repaired and those on
the next sailing got their cruise.

--
Charles

In article , Robert
"Bob" Edwards wrote:

But when the change is due to a mechanical problem with the ship
which causes passengers to miss one of three ports I think that $100
per cabin was inadequate compensation. Also, since we returned to
Ft. Lauderdale the night before debarkation, the cruise was
effectively cut 1/2 day short.

Last time I was on a Celebrity cruise that missed a port we got a free
cocktail. On other cruise lines I have recieved a $10 credit and some
zero compensation. It is a shame that you missed Cozumel, I felt the
same way on a cruise that missed Casa Maya but there is never any
guarantee. Since you debarked the regular day your cruise was not cut a
half day short. You were onboard the whole cruise. You just missed a
port. I don't think the compensation was inadequate.

For instance, could they have made a half day stop in Key West and
sailed to Ft Lauderdale that night instead of us having another sea
day?

Why do people think that a cruise line can just find another port? You
can't just pull in. You have to get agreement from the port. ports can
be full and also may not be prepared to dock a ship on short notice.

Furthermore it seemed obvious to me that Celebrity only was interested
in getting the ship back to Fort Lauderdale as quickly as possible so
that they could make repairs without cancelling the next cruise.

Do you propose they should not try to repair the ship so as not to
cancel the next cruise? You got your cruise and only missed one port.
Not the end of the world. Hopefully the ship was repaired and those on
the next sailing got their cruise.

--
Charles

When we sailed GRANDUER TRANSATLANTIC,they missed the one port we really
booked the cruise for{CORK IRELAND} due to bad weather,we rceived no
compensation,just sailed to NOVA SCOTIA,which we did not want,since we
can drive there from home,did not even get a sorry we missed the port.
surfer e2468

Our Transatlantic last September was to sail to Dublin Ireland but they
decided to goto Belfast instead. Then as we are sailing to Iceland, we
get an announcement that due to Hurricane Lili hitting Iceland, we are
headed to Vigo Spain, which was the toilet of Spain to many of us, just
a big port town of very low renters. We docked at noon & at 1PM the
place was shut down til 4PM for siesta. We left at 6PM for NYC a week
later. We got our Dublin & Iceland excursion monies put into our
onboard account which we cashed out in the casino for free.

With a bent propellor it's necessary to slow the ship down. Otherwise there
can be a terrific vibration.

With a bent propellor it's necessary to slow the ship down. Otherwise there
can be a terrific vibration.