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#1
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How serious isPrincess about their service credo?
I just read the following on the bottom of page 3 in Princess' European
brochure. (And I'm sure it's also in all their other brochures.) AT YOUR SERVICE Let yourself be treated to warm smiles, genuine hospitality, and an UNWAVERING ATTENTION TO YOUR NEEDS. (last emphasis added by me. ) Our C.R.U.I.S.E ® credo says it all---Courtesy, Respect, Unfailing in Service Excellence. It's what you find on every Princess cruise. We will be on the Star Princess this August for a Baltic cruise. My wife's chiropracter has told her to use a contour pillow (a pillow that gives extra neck support) to avoid headaches.) Sure enough, we were just out of town for a few days at her Mother's house for the holidays without her contour pillow, and she ended with a migraine headache. Ten days in the Baltics with migraines would turn a dream vacation into a nightmare. I called our travel agent today . He knew what a contour pillow was. He looked up what Princess had to offer in special pillows and came up with hypoallergenic, goosefeather, and duck down, but no contour pillow. (He thought at least one cruise line, he thought Celebrity, did offer them.) He was going to contact their special services department and see if he could get them to provide one for her. So, how seriously do they take their above commitment to service? Do you think they will provide the pillow? It's not like we're asking for some very expensive service from them. The pillow is $40 in the J.C. Penny catalogue. She bought one for $30 from her chiropracter. There may very well be even cheaper ones available. If necessary, she could bring it as airline carry on, but it seems a much better alternative to have them provide it as opposed top schlepping it across the Atlantic Ocean |
#2
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How serious isPrincess about their service credo?
In article , Jeff
Gersten wrote: So, how seriously do they take their above commitment to service? Do you think they will provide the pillow? It's not like we're asking for some very expensive service from them. The pillow is $40 in the J.C. Penny catalogue. She bought one for $30 from her chiropracter. There may very well be even cheaper ones available. If necessary, she could bring it as airline carry on, but it seems a much better alternative to have them provide it as opposed top schlepping it across the Atlantic Ocean You should take your own pillow. It is a stretch to think this falls under their service credo. Further you don't want to be dependent on Princess to provide such an item. Find a pillow that you have tested rather than hope that something they provide will be sufficient if the lack of it could turn your vacation into a nightmare. -- Charles |
#3
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How serious isPrincess about their service credo?
Jeff Gersten wrote: So, how seriously do they take their above commitment to service? Do you think they will provide the pillow? It's not like we're asking for some very expensive service from them. The pillow is $40 in the J.C. Penny catalogue. She bought one for $30 from her chiropracter. There may very well be even cheaper ones available. Great idea! I think they should give me $40 worth of something too. And everyone else! Yeah, that's it. Two thousand custom gifts per cruise. Woo hoo! Seriously, I suppose you could ask them if they'd get one IF *you* paid for it and the cost of getting it. Or you could have one sent to the ship. Sounds like a lot of trouble when you could just bring one along. When our child was young, we used to buy an extra baby bathtub and bring it on overseas cruises, and just leave it in the ship. That also left extra room in the duffel suitcase for stuff we bought overseas ;-) Kev |
#4
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How serious isPrincess about their service credo?
Jeff Gersten wrote: I just read the following on the bottom of page 3 in Princess' European brochure. (And I'm sure it's also in all their other brochures.) AT YOUR SERVICE Let yourself be treated to warm smiles, genuine hospitality, and an UNWAVERING ATTENTION TO YOUR NEEDS. (last emphasis added by me. ) Our C.R.U.I.S.E ® credo says it all---Courtesy, Respect, Unfailing in Service Excellence. It's what you find on every Princess cruise. We will be on the Star Princess this August for a Baltic cruise. My wife's chiropracter has told her to use a contour pillow (a pillow that gives extra neck support) to avoid headaches.) Sure enough, we were just out of town for a few days at her Mother's house for the holidays without her contour pillow, and she ended with a migraine headache. Ten days in the Baltics with migraines would turn a dream vacation into a nightmare. I called our travel agent today . He knew what a contour pillow was. He looked up what Princess had to offer in special pillows and came up with hypoallergenic, goosefeather, and duck down, but no contour pillow. (He thought at least one cruise line, he thought Celebrity, did offer them.) He was going to contact their special services department and see if he could get them to provide one for her. So, how seriously do they take their above commitment to service? Do you think they will provide the pillow? It's not like we're asking for some very expensive service from them. The pillow is $40 in the J.C. Penny catalogue. She bought one for $30 from her chiropracter. There may very well be even cheaper ones available. If necessary, she could bring it as airline carry on, but it seems a much better alternative to have them provide it as opposed top schlepping it across the Atlantic Ocean My rule is, if it's necessary for my health or comfort, I don't trust anyone else to provide it for me -- I bring my own. They may make all the assurances in the world that they will provide one, but if they don't, you'll wish you had just brought your own. |
#5
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How serious isPrincess about their service credo?
Jeff Gersten wrote:
If necessary, she could bring it as airline carry on, but it seems a much better alternative to have them provide it as opposed top schlepping it across the Atlantic Ocean Actually packing it is another alternative and I agree with charles, this is just too grand a cruise to take a chance on someone else's interpretation of your needs. You will not regret it. |
#6
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How serious isPrincess about their service credo?
Jeff Gersten wrote:
I just read the following on the bottom of page 3 in Princess' European brochure. (And I'm sure it's also in all their other brochures.) AT YOUR SERVICE Let yourself be treated to warm smiles, genuine hospitality, and an UNWAVERING ATTENTION TO YOUR NEEDS. (last emphasis added by me. ) Our C.R.U.I.S.E ® credo says it all---Courtesy, Respect, Unfailing in Service Excellence. It's what you find on every Princess cruise. We will be on the Star Princess this August for a Baltic cruise. My wife's chiropracter has told her to use a contour pillow (a pillow that gives extra neck support) to avoid headaches.) Sure enough, we were just out of town for a few days at her Mother's house for the holidays without her contour pillow, and she ended with a migraine headache. Ten days in the Baltics with migraines would turn a dream vacation into a nightmare. I called our travel agent today . He knew what a contour pillow was. He looked up what Princess had to offer in special pillows and came up with hypoallergenic, goosefeather, and duck down, but no contour pillow. (He thought at least one cruise line, he thought Celebrity, did offer them.) He was going to contact their special services department and see if he could get them to provide one for her. So, how seriously do they take their above commitment to service? Do you think they will provide the pillow? It's not like we're asking for some very expensive service from them. The pillow is $40 in the J.C. Penny catalogue. She bought one for $30 from her chiropracter. There may very well be even cheaper ones available. If necessary, she could bring it as airline carry on, but it seems a much better alternative to have them provide it as opposed top schlepping it across the Atlantic Ocean My rule is, if it's necessary for my health or comfort, I don't trust anyone else to provide it for me -- I bring my own. They may make all the assurances in the world that they will provide one, but if they don't, you'll wish you had just brought your own and will just end up being miserable and disappointed. Too many things can go wrong. |
#7
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How serious isPrincess about their service credo?
Joseph Coulter wrote:
Jeff Gersten wrote: If necessary, she could bring it as airline carry on, but it seems a much better alternative to have them provide it as opposed top schlepping it across the Atlantic Ocean Actually packing it is another alternative and I agree with charles, this is just too grand a cruise to take a chance on someone else's interpretation of your needs. You will not regret it. The pillow would probably pack pretty flat in one of those plastic bags that lets you roll all the air out. Ermalee |
#8
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How serious isPrincess about their service credo?
Ermalee wrote: Joseph Coulter wrote: Jeff Gersten wrote: If necessary, she could bring it as airline carry on, but it seems a much better alternative to have them provide it as opposed top schlepping it across the Atlantic Ocean Actually packing it is another alternative and I agree with charles, this is just too grand a cruise to take a chance on someone else's interpretation of your needs. You will not regret it. The pillow would probably pack pretty flat in one of those plastic bags that lets you roll all the air out. Excellant idea Ermalee. I agree with those who said if this pillow is important to your wife's heath, then bring it with you. Migraines are not fun at all and I would do everything possible to avoid getting one. sue sue |
#9
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How serious isPrincess about their service credo?
Sue and Kevin Mullen wrote:
Ermalee wrote: Joseph Coulter wrote: Jeff Gersten wrote: If necessary, she could bring it as airline carry on, but it seems a much better alternative to have them provide it as opposed top schlepping it across the Atlantic Ocean Actually packing it is another alternative and I agree with charles, this is just too grand a cruise to take a chance on someone else's interpretation of your needs. You will not regret it. The pillow would probably pack pretty flat in one of those plastic bags that lets you roll all the air out. Excellant idea Ermalee. I agree with those who said if this pillow is important to your wife's heath, then bring it with you. Migraines are not fun at all and I would do everything possible to avoid getting one. sue Jeff, You can't really count on the cruise line to "come through" for you with something like this and if it is really a serious consideration, pack up the pillow in either one of those roll up bags or one of those "suck the air out" bags and at the end of the ask the steward for the use of the vacuum cleaner to repack it. Either that or donate it to the ship! Cheers and Happy Cruising, John in LALALand (On the Left Coast) |
#10
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How serious isPrincess about their service credo?
"Jeff Gersten" wrote in message ... I just read the following on the bottom of page 3 in Princess' European brochure. (And I'm sure it's also in all their other brochures.) AT YOUR SERVICE Let yourself be treated to warm smiles, genuine hospitality, and an UNWAVERING ATTENTION TO YOUR NEEDS. (last emphasis added by me. ) Our C.R.U.I.S.E ® credo says it all---Courtesy, Respect, Unfailing in Service Excellence. It's what you find on every Princess cruise. We will be on the Star Princess this August for a Baltic cruise. My wife's chiropracter has told her to use a contour pillow (a pillow that gives extra neck support) to avoid headaches.) Sure enough, we were just out of town for a few days at her Mother's house for the holidays without her contour pillow, and she ended with a migraine headache. Ten days in the Baltics with migraines would turn a dream vacation into a nightmare. I called our travel agent today . He knew what a contour pillow was. He looked up what Princess had to offer in special pillows and came up with hypoallergenic, goosefeather, and duck down, but no contour pillow. (He thought at least one cruise line, he thought Celebrity, did offer them.) He was going to contact their special services department and see if he could get them to provide one for her. Bring your own pillow. They turn down the bed, give you mints and clean up your messes, all with a smile and a "Sir" or "Ma'am" . THAT is what they mean by their credo, and they do it well. Mark T |
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