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#11
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A cruise without luggage...help?
Pete,
I am surprised a shuttle would allow luggage to be transferred to the ship without identification. On our last two cruises (since 9/11), we had to identify our luggage after being unloaded from the bus (shuttle), and bring it directly to the porter (standing near the bus). I guess times have changed again. Jeff "Pete" wrote in message ... My family recently pooled together some cash to give my sister and her husband their first cruise ever, a trip with Royal Caribbean (RC) in celebration of their 25th wedding anniversary. They're two days into their cruise, still with no luggage and I'm wondering what recourse they might have. My sister just called and relayed the following events... The shuttle from the airport to the ship was making two stops, one to the Radiance of the Seas (their ship), and one to the Millenium (not sure whose cruise line that's affiliated with). When they left the shuttle and asked about their luggage, the driver said that it would follow them to the ship. Well, it got loaded on the Millenium instead. When RC found out about their situation, they were given $75 apiece to spend onboard for clothes (my sister said that a pair of shorts were $65, so that obviously didn't go very far). RC also agreed to wash their one set of underwear nightly, free of charge. I'm kinda dumbfounded. We were obviously hoping this would be a trip of a lifetime for them, but it's turning into a disaster. No bathing suits, no formal clothes...we back at home want to help, but don't know what to advise. Any ideas? Thanks in advance. Pete |
#12
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A cruise without luggage...help?
The shuttle from the airport to the ship was making two stops,
From this statement you say the fault is the shuttle driver and company, not the cruise line, air line or the TA. If no insurance is involved, I would recomend buy anything they NEED, not want, and keep all reciepts. When they return to port, see a local attorney near the port (if they had to travel to get to the ship) and start legal action aganst the shuttle company. "Anything that doesn't kill you,,,,,,,just hurts a hell of a lot" JLP20 |
#13
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A cruise without luggage...help?
"JLP20" partially wrote in message ... The shuttle from the airport to the ship was making two stops, From this statement you say the fault is the shuttle driver and company, not the cruise line, air line or the TA. "Anything that doesn't kill you,,,,,,,just hurts a hell of a lot" JLP20 And the company contracting the shuttle has no obligation? Jeff |
#14
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A cruise without luggage...help?
On Tue, 11 Nov 2003 19:39:20 -0700, "Jeff H" wrote:
And the company contracting the shuttle has no obligation? Hi Jeff, Maybe Pete could clarify if this was a shuttle that was arranged by Royal Caribbean or if it was one obtained at the airport. Best regards, Ray LIGHTHOUSE TRAVEL 800-719-9917 or 805-566-3905 http://www.lighthousetravel.com |
#15
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A cruise without luggage...help?
Sure, in the little room in the back, the strip poker room.
"Howard Garland" wrote in message ... Cool Mike, I didn't realize you could put your clothing up for "bet" in the ship's casino. |
#16
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A cruise without luggage...help?
Subject: A cruise without luggage...help?
And the company contracting the shuttle has no obligation? No Jeff, they don't. The coach company is responsible for the luggage until such time it is handed over at the terminal. Babette |
#17
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A cruise without luggage...help?
LOL!
Mike Cordelli wrote: Sure, in the little room in the back, the strip poker room. "Howard Garland" wrote in message ... Cool Mike, I didn't realize you could put your clothing up for "bet" in the ship's casino. |
#18
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A cruise without luggage...help?
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#19
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A cruise without luggage...help?
"OcnGypZ" wrote in message ... Subject: A cruise without luggage...help? And the company contracting the shuttle has no obligation? No Jeff, they don't. The coach company is responsible for the luggage until such time it is handed over at the terminal. Babette Babette, Had the procedures been followed, luggage from passengers not leaving the shuttle would not have been delivered to the ship. Jeff |
#20
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A cruise without luggage...help?
A similar thing happened to us once except our luggage was stollen from a rental
car just hours before embarcation and there was no chance of ever getting it back. As it most certainly was not the Cruise Lines fault they really did bend over backwards to assist us in any way that they could. They even opened the gift shop that first afternoon just for us so my wife could select a few items we needed. When our room steward learned what had happened he brought a huge box of womens shoes that had been left behind by previous passengers. Seems a lot of people don't look under the bed when packing. There may have been some that fit but my wife declined the offer. This was a 12 day cruise and we survived just fine. In this case I am sure they will see their luggage again but probably not in time to do them any good. As they may need to purchase quantities of items ask you agent to see if you or your family can post some funds to their shipboard account to help out. Just a thought. If Royal Caribbean knows where the luggage is they should Air Freight it over to their ship as soon as possible. Cal Ford http://www.lidodeckcruises.com 800-511-4417 In article , Pete says... My family recently pooled together some cash to give my sister and her husband their first cruise ever, a trip with Royal Caribbean (RC) in celebration of their 25th wedding anniversary. They're two days into their cruise, still with no luggage and I'm wondering what recourse they might have. My sister just called and relayed the following events... The shuttle from the airport to the ship was making two stops, one to the Radiance of the Seas (their ship), and one to the Millenium (not sure whose cruise line that's affiliated with). When they left the shuttle and asked about their luggage, the driver said that it would follow them to the ship. Well, it got loaded on the Millenium instead. When RC found out about their situation, they were given $75 apiece to spend onboard for clothes (my sister said that a pair of shorts were $65, so that obviously didn't go very far). RC also agreed to wash their one set of underwear nightly, free of charge. I'm kinda dumbfounded. We were obviously hoping this would be a trip of a lifetime for them, but it's turning into a disaster. No bathing suits, no formal clothes...we back at home want to help, but don't know what to advise. Any ideas? Thanks in advance. Pete |
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