If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Air France lost luggage - what to do?
Flying direct from Paris to Boston last weekend, Air France
lost our luggage. We filed a claim with the luggage desk when it didn't show. Judging by the people doing the same, a lot of luggage was lost on this flight. We were given a tracking number. Since then we have been getting the runaround. Entering the tracking number into their web tracking system reveals absolutely nothing "tracing continues, please try again later." The airline claimed that the luggage was sent on Monday's flight and would be delivered that evening. Monday came and went. Many calls to the AF luggage line 1-800-873-BAGS, but no help. On Tuesday they promised it would be delivered via a courier, but refused to say what the courier's phone # is. Lady on the AF luggage line almost yelled, saying that they had a lot of bags to deliver, etc etc. why are you asking about yours? On Wednesday, a rep on the AF lost luggage line did give a number for the local courier they use. Calling the courier, they said that they had a manifest with our luggage and it would be delivered Wed evening, possibly as late as midnight. Wednesday night came and went. Now the courier says that apparently they never did have this luggage. The spent Thursday searching for it, but are certain they don't have it, and apparently never did. Air France rep insists that they had it in Boston and gave it to the courier, but isn't very convincing. We're getting the runaround, but it's clear we don't have our luggage. What to do? Is there anything we can do to escalate this at Air France? Even if the courier did have the luggage (probably not) we did business with AF and want them to fix this. Unfortunately our only contact there is at their lost luggage line which goes to a Florida office, and apparently they can't do anything for us to return our personal effects. Does anyone have any tips or handling this situation? Help! |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Air France groundings stemmed from mistakes | James Anatidae | Air travel | 1 | January 2nd, 2004 03:49 PM |
Killer was hired as Air France guard | Auzerais310 | Air travel | 0 | December 31st, 2003 06:30 PM |
Lost Luggage - Qantas | PS | Air travel | 9 | December 22nd, 2003 05:57 PM |
Good inexpensive luggage | Dr.Tate | Air travel | 1 | September 13th, 2003 05:30 PM |